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FORM 10−K
SUPPORTSOFT INC − SPRT
Filed: March 16, 2007 (period: December 31, 2006)
Annual report which provides a comprehensive overview of the company for the past year

Table of contents

  • Page 1
    FORM 10âˆ'K SUPPORTSOFT INC âˆ' SPRT Filed: March 16, 2007 (period: December 31, 2006) Annual report which provides a comprehensive overview of the company for the past year

  • Page 2
    ... AND CORPORATE GOVERNANCE. ITEM 11. EXECUTIVE COMPENSATION. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATT ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS AND DIRECTOR INDEPENDENCE. ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES. PART...

  • Page 3
    EXâˆ'23.1 (EXâˆ'23.1) EXâˆ'31.1 (EXâˆ'31.1) EXâˆ'31.2 (EXâˆ'31.2) EXâˆ'32.1 (EXâˆ'32.1) EXâˆ'32.2 (EXâˆ'32.2)

  • Page 4
    ... of Incorporation or Organization) 1900 Seaport Boulevard, 3rd Floor, Redwood City, CA (Address of Registrant's Principal Executive Offices) 94âˆ'3282005 (I.R.S. Employer Identification No.) 94063 (Zip Code) Registrant's telephone number including area code: (650) 556âˆ'9440 Securities registered...

  • Page 5
    Source: SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 6
    ...and Supplementary Data Report of Independent ...Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions Principal Accountant Fees and Services Exhibits and Financial Statement Schedules...

  • Page 7
    ...solutions, to strengthen our indirect channels, our plan to establish new strategic relationships and our product development and service...of competitive offerings and our ability to address our material weakness in our internal control over financial reporting. Additional factors, which could cause ...

  • Page 8
    PART I ITEM 1. Overview SupportSoft is a leading provider of software and services that automate the resolution of technology problems. Our solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for organizations worldwide. We recently expanded our ...

  • Page 9
    ... to help digital service providers address a number of the key challenges related to supporting these new services. These products are being designed to provide value to both established firms and emerging providers. Enhance Solutions for Corporate IT Departments As corporate IT departments and...

  • Page 10
    ... for technology problem resolution. Users can benefit from Knowledge Center solutions through their ability to quickly access personalized, selfâˆ'service answers online, including access to automated "oneâˆ'clickâˆ'fixes." Analysts can benefit from Knowledge Center software through functionality...

  • Page 11
    ... with a wide range of computerâˆ'related problems. Our solutions engineers use our technology to remotely identify, diagnose and resolve technical problems and to answer questions that customers have about their computers and related devices. 7 Source: SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 12
    .... This results in faster computer processes including computer startâˆ'up and shutâˆ'down, loading of programs and internet browsing as well as increased disk space. Virus and Spyware Removal. Our Virus and Spyware Removal service is designed to eradicate malicious software that may impact computer...

  • Page 13
    ..., TDC Kabel, TDC Solutions, TDC Switzerland, TeliaSonera, Time Warner Cable, UPC Broadband, Verizon, and other service providers worldwide. Representative companies that have licensed SupportSoft software for corporate IT operations and customer support requirements include: ADP, Bank of America...

  • Page 14
    ... supporting and servicing users and moving from traditional support processes to more automated approaches. Research and Development We devote a substantial portion of our resources to developing new and enhanced versions of our support automation software, conducting product testing and improving...

  • Page 15
    ... competitors may have longer operating histories, significantly greater financial, technical and other resources, stronger strategic alliances or greater name recognition than we have. Competition in our markets could reduce our market share or require us to reduce the price of products and services...

  • Page 16
    ...of Global Services Josh Pickus. Mr. Pickus has served as President, Chief Executive Officer and as a director of SupportSoft since April 2006. Mr. Pickus served as Senior Vice President and General Manager of the Clarity Division of Computer Associates, Inc., an IT management software company, from...

  • Page 17
    ... at Mirra Inc., a consumer storage appliance product company, before its acquisition by Seagate. Prior to Mirra, Mr. Mandeberg was Chief Executive Officer of IQ Commerce, an online marketing and consumer services software company. Mr. Mandeberg holds a Bachelor of Arts degree in Film and Computer...

  • Page 18
    ... electronically with the SEC at the website address located at http://www.sec.gov. Our telephone number is 650âˆ'556âˆ'9440 and our website address is http://www.supportsoft.com. The information contained in our website does not form any part of this Annual Report on Form 10âˆ'K. However, we make...

  • Page 19
    ... we typically have licensed our software on a perpetual basis in ...of new product sales and services offerings with which we have a limited history. ...stock to decline. The trading market for our common stock relies in part on the research and reports... ended December 31, 2006, one customer accounted ...

  • Page 20
    ...purchase of our products and services for corporate customers generally involves a significant commitment of capital and other resources by a customer. This commitment often requires significant technical review, assessment of competitive products and approval at a number of management levels within...

  • Page 21
    ... not be able to recruit the professional services personnel we need or retain our current professional services personnel because competition for qualified professional services personnel is intense. New professional services personnel will require training and education and take time to reach full...

  • Page 22
    ...to sell our products and services. In addition, our competitors may have strong alliances with other companies, including hardware providers, which could impact our ability to obtain greater market share, participate in deals where hardware and software are sold together, or require us to reduce the...

  • Page 23
    ... in their new roles and to work together successfully. If these executives do not function and work together successfully or if we lose the services of one or more of our executives or key employees, our business could be harmed. Our exposure to the credit risks of our customers and resellers could...

  • Page 24
    ... condition. Our products depend on and work with products containing complex software, and if our products fail to perform properly due to errors in the software, we may need to devote resources to correct the errors or compensate for losses from these errors and our reputation could be harmed...

  • Page 25
    ... the new rules, we are required to measure the compensation expense related to employee stock awards on a fair value basis, which leads to substantial additional compensation expense and a material adverse effect on our reported results of operations. If we are unable to successfully address the...

  • Page 26
    ... upon the protection of our software and other proprietary technology. It is possible that: • our pending patent applications may not be issued; • competitors may independently develop similar technologies or design around any of our patents; 22 Source: SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 27
    ...engineering, unauthorized copying or other misappropriation of our proprietary technologies could enable third parties to benefit from our technologies without paying... software industry...be required to...services, which would harm our operating results. 23 Source: SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 28
    ...qualified executive officers. ITEM 1B. UNRESOLVED STAFF COMMENTS. Not applicable. ITEM 2. PROPERTIES. In the fourth quarter of 2006, we signed a lease for our new corporate headquarters facility with approximately 37,400 square feet at 1900 Seaport Boulevard, 3rd Floor, Redwood City, California. We...

  • Page 29
    ...' first amended complaint. The defendants' answered this complaint on November 6, 2006. The case is currently in discovery. While we cannot predict with certainty the outcome of the litigation, we believe we have meritorious defenses to such claims. In November 2001, a class action lawsuit was filed...

  • Page 30
    ... Stock Our common stock has been traded publicly on the Nasdaq Global Select Market under the symbol ...Compensation Plans Information regarding the securities authorized for issuance under our equity compensation plans can be found under Item 12 of Part III of this Report. 26 Source: SUPPORTSOFT...

  • Page 31
    ... required by the Securities and Exchange Commission and are not intended to forecast or be indicative of possible future performance of the Company's Common Stock. COMPARISON OF CUMULATIVE TOTAL RETURN AMONG SUPPORTSOFT, INC., THE NASDAQ COMPOSITE INDEX, AND THE NASDAQ COMPUTER AND DATA PROCESSING...

  • Page 32
    ... notes included in Items 7 and 8 of Part II of this Report. Years Ended December 31, 2005 2004 2003 (in thousands, except per share data) 2006 2002 Consolidated Statements of Operations Data: Revenue: License fees Maintenance Services Total revenue Costs and expenses: Cost of license fees Cost of...

  • Page 33
    ... transactions with corporate customers, particularly U.S.âˆ'based digital service providers. To address the trend of decreasing annual revenue, we have made and are planning to make a number of changes in the business. We have hired new senior leadership, including a new Chief Executive Officer...

  • Page 34
    ...2006. Furthermore, as of the filing date of this Form 10âˆ'K, we are in the sales and negotiation process with several companies for the purchase of our products and services. Ultimate...assets, and stockâˆ'based compensation have the ...software industry. Revenue recognition requirements in the software...

  • Page 35
    ...Taxes We are required to estimate our income taxes in each of the tax jurisdictions in which we operate. This process involves management's... September 30, 2006, management concluded its annual evaluation for impairment of goodwill and no impairment was recognized. 31 Source: SUPPORTSOFT INC, 10âˆ'K,...

  • Page 36
    .... We adopted SFAS 123R using the modified prospective transition method which requires the application of the accounting standard starting from January 1, 2006. Under the fair value recognition provisions of SFAS 123R, stockâˆ'based compensation cost is estimated at the grant date based on the fair...

  • Page 37
    ... revenue is primarily comprised of revenue from professional services, such as consulting, training and fees for hosting services. Services revenue is generally recognized as the services are performed. Services revenue was $12.9 million in 2006, $14.9 million in 2005, and $11.7 million in 2004...

  • Page 38
    ... Year Ended December 31, 2005 2006 2004 Perpetual license revenue Term license revenue Maintenance revenue Services revenue Total revenue 32% 4% 35...new customers who have purchased perpetual licenses and existing customers who initially licensed our software...SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 39
    ... were due primarily to increases in salary and related employees costs and travel expenses as a result of an increase in the number of professional services personnel. Included in cost of services for the year ended December 31, 2006 was $379,000 of stockâˆ'based compensation expense. There were no...

  • Page 40
    ... administrative expense were primarily due to increases in salaries, consulting expenses and legal fees related to the defense of the class action lawsuit. Inâˆ'process research and development. Inâˆ'process research and development expense was zero in 2006 and 2005 and $1.6 million in 2004. The in...

  • Page 41
    ...$(3.0) million in 2006, $(844,000) in 2005, and $14.5 million in 2004. Amounts included in net income (loss), which do not require the use of cash, primarily include the depreciation of fixed assets, stockâˆ'based compensation expense, amortization of intangible assets, and inâˆ'process research and...

  • Page 42
    ...to the build out of our new headquarters office under a lease that was entered into in November 2006. See Note 5 to the Consolidated... of employee stock options and the purchase of common stock under the employee stock purchase plan of $3.1 million, offset by $0.9 million of common stock repurchases ...

  • Page 43
    ... primarily to the lease of our headquarters office in Redwood City, California and international offices to carry out sales, marketing, research and development, and services operations. Working Capital and Capital Expenditure Requirements At December 31, 2006, we had stockholders' equity of $132...

  • Page 44
    ... As of December 31, 2006, we held $15.4 million...a corresponding decrease in our annual interest income of approximately $... As of December 31, 2006, we held $104.5 ...invested in corporate bonds, ... at December 31, 2006. A decline in interest... decrease in our annual interest income of approximately...

  • Page 45
    ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA. SUPPORTSOFT, INC. INDEX TO CONSOLIDATED FINANCIAL STATEMENTS Page Report of Independent Registered Public Accounting Firm Consolidated Balance Sheets Consolidated Statements of Operations Consolidated Statements of Stockholders' Equity ...

  • Page 46
    ...standards require that...Commission and our report dated March 12, 2007 expressed an unqualified opinion on management's assessment and an adverse opinion on the effectiveness of internal control over financial reporting. /s/ Ernst & Young LLP San Jose, California March 12, 2007 42 Source: SUPPORTSOFT...

  • Page 47
    ...issued or outstanding at December 31, 2006 and 2005 Common stock; par value $0.0001, 150,000,000 shares authorized, 44,587,720 issued and outstanding at December 31, 2006 and 43,627,075 issued and ...,605 - 4 195,990 (645) (60,955) 134,394 156,249 $ $ Source: SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 48
    SUPPORTSOFT, INC. CONSOLIDATED STATEMENTS OF OPERATIONS (in thousands except per share data) 2006 Years Ended December 31, 2005 2004 Revenue: License fees Maintenance Services Total revenue Costs and expenses: Cost of license fees Cost of maintenance Cost of services Amortization of intangible ...

  • Page 49
    ...Stockâˆ'based compensation expense Issuance of common stock upon exercise of stock options for cash Issuance of common stock under employee stock purchase plan Balances at December 31, 2006 Common Stock... 2,600 512 $ 202,440 See accompanying notes. 45 Source: SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 50
    ...in thousands) 2006 Year Ended December 31, 2005 2004 Operating activities: Net income (loss) Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities: Depreciation Stockâˆ'based compensation expenses Amortization of intangible assets Inâˆ'process research...

  • Page 51
    ... problems. Our solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for organizations worldwide. We recently expanded our offerings and now provides technology support directly to consumers. Our headquarters is located in Redwood City, California...

  • Page 52
    ...by our credit evaluation process, reasonably short collection ...condition and generally do not require collateral. We make judgments...2006 is approximately $1.0 million related to advance maintenance billings for customers who have elected to renew their maintenance contracts. 48 Source: SUPPORTSOFT...

  • Page 53
    ...forâˆ'sale, and are reported at fair value with unrealized... of discounts to maturity, both of which are included in interest income. SupportSoft recorded ...2006 Gross Gross Unrealized Unrealized Gains Losses Amortized Cost Fair Value Cash Money market fund Commercial paper Federal agencies Corporate...

  • Page 54
    ... Commercial paper Federal agencies Corporate bonds Auction rate securities ...the security (in thousands): December 31, 2006 2005 Due within one year Due within ...- - 40,950 97,321 Although SupportSoft's investment portfolio in auction rate securities... computer equipment and software, 3 years for...

  • Page 55
    ... September 30, 2006, we concluded our annual evaluation for impairment of goodwill and no impairment was recognized. We will continue to test for impairment during...of $250,000, is the cost of obtaining a tollâˆ'free telephone number which does not have a finite useful life. Revenue Recognition We ...

  • Page 56
    ... allocation between license and maintenance revenues. Services revenue associated with the term licenses are recognized ratably over the period associated with the initial payment, generally one year. We provide resellers with the right to sublicense our software to end user customers. Generally, we...

  • Page 57
    ... or Otherwise Marketed," requires the capitalization of certain software development costs subsequent to the establishment of technological feasibility. Based on SupportSoft's product development process, technological feasibility is established upon the completion of a working model. Costs incurred...

  • Page 58
    ...In 2006, SupportSoft has not included the effect from the potential issuance of common stock as a result of the exercise of stock options...requires the measurement and recognition of compensation expense for all stockâˆ'based payment awards, including employee stock options and 54 Source: SUPPORTSOFT...

  • Page 59
    ...and, as such, generally recognized no compensation cost for employee stock options or employees stock purchases. SupportSoft elected the modified prospective transition method for adopting SFAS 123R which required the application of the accounting standard as of January 1, 2006, the first day of the...

  • Page 60
    ...123(R) in the fourth quarter of fiscal 2006. The alternative transition method includes simplified methods to establish the beginning balance of the additional paidâˆ'in capital pool (APIC pool) related to the tax effects of employee stockâˆ'based compensation, and to determine the subsequent impact...

  • Page 61
    ...000, of stockâˆ'based compensation expense related to the acceleration of the stock options awarded to the Company's former chief executive officer in connection with a transition agreement dated March 12, 2006. Pursuant to the terms of this agreement, provided the former CEO remained an employee of...

  • Page 62
    ... and Summary of Significant Accounting Policies (Continued) share previously awarded to employees, including executive officers, under our equity compensation plans. The acceleration of vesting was effective for stock options outstanding as of December 21, 2005. Options to purchase approximately...

  • Page 63
    ...providing software and related services that automate the resolution of technology problems. ...percentage of revenue, for the periods ended were: Year Ended December 31, 2005 2006 2004 Americas Asia Pacific Europe, the Middle East, and Africa Total 78% ...SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 64
    SUPPORTSOFT, INC. NOTES TO CONSOLIDATED FINANCIAL STATEMENTS-(Continued) Note 3. Business Combinations (Continued) onward. Core Networks specialized in software products for network monitoring, management and activation of advanced digital services for DSL and cable broadband providers. The purchase...

  • Page 65
    ... 5,484 (1,490) - 3,994 Headquarters office lease. In November 2006, the Company entered into a noncancelable lease agreement for its new headquarters office facility located in Redwood City, California. The lease commences on January 1, 2007 and ends on July 31, 2012. The annual fixed rent will be...

  • Page 66
    ... class action suits were filed in the United States District Court for the Northern District of California against us, our former Chief Executive Officer, Radha R. Basu, and our former Chief Financial Officer, Brian M. Beattie. These actions were consolidated on March 22, 2005 as In re SupportSoft...

  • Page 67
    ...' first amended complaint. The defendants' answered this complaint on November 6, 2006. The case is currently in discovery. While we cannot predict with certainty the outcome of the litigation, we believe we have meritorious defenses to such claims. In November 2001, a class action lawsuit was filed...

  • Page 68
    ... FINANCIAL STATEMENTS-(Continued) Note 6. Restructuring Obligations and Other Charges In 2006, in connection with a business review conducted by SupportSoft's new Chief Executive Officer, the Company reduced its workforce by 25 employees, or approximately 10% of its workforce at that time, designed...

  • Page 69
    ... CONSOLIDATED FINANCIAL STATEMENTS-(Continued) Note 7. Stockholders' Equity (Continued) 2006, the maximum number of shares remaining that can be repurchased under this program was 1,807,402. Stock Option Plans In 1998, SupportSoft adopted the 1998 Stock Option Plan (the "Plan"). Under this Plan, up...

  • Page 70
    ...31, 2006, there was $14.3 million of unrecognized compensation cost related to existing options outstanding which is expected to be recognized over a weighted average period of 3.5 years. Employee Stock Purchase Plan In February 2000, the Board of Directors approved SupportSoft's 2000 Employee Stock...

  • Page 71
    ...SupportSoft's common stock at the beginning of the applicable offering period or the end of the applicable purchase period. Beginning August 1, 2006, the offering period for all new... 2006 2004 Provision at federal statutory rate State taxes Permanent differences/other Stockâˆ'based compensation ...

  • Page 72
    ... its historical operating performance, reported cumulative net losses since inception...ended December 31, 2006, and 2005, respectively. As of December 31, 2006, the Company had...annual limitation may result in the expiration of net operating losses and credits before utilization. 68 Source: SUPPORTSOFT...

  • Page 73
    SUPPORTSOFT, INC. NOTES TO CONSOLIDATED FINANCIAL STATEMENTS-(Continued) Note 8. Income Taxes (Continued) The Company's India...Application...31, 2006 (in... Value Losses Total In Loss Position Unrealized Fair Value Losses Commercial paper Corporate bonds Federal agencies Total $ 35,360 $ 31,488 $ 1,999...

  • Page 74
    ...) Selected quarterly financial information for 2006 and 2005 is as follows: Fiscal Year 2006 Quarter Ended June 30, Sept. 30, 2006 2006 (in thousands, except per share data) Mar. 31, 2006 Dec. 31, 2006 Statements of Operations Data: License fees Maintenance Services Total revenue Cost of license...

  • Page 75
    ..."), that are designed to ensure that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in Securities and Exchange Commission rules and forms, and that such information...

  • Page 76
    ...remote likelihood that a material misstatement of the annual or interim financial statements will not be prevented or detected. Based on management's assessment of our internal control over financial reporting as of December 31, 2006... /s/ JOSHUA PICKUS Joshua Pickus Chief Executive Officer and ...

  • Page 77
    ...Report of Management on Internal Control over Financial Reporting, that SupportSoft, Inc. (the "Company") did not maintain effective internal control over financial reporting as of December 31, 2006...in more than a remote likelihood that a material misstatement of the annual or interim financial ...

  • Page 78
    ... of the objectives of the control criteria, SupportSoft, Inc. has not maintained effective internal control over financial reporting as of December 31, 2006, based on the COSO criteria. /s/Ernst & Young LLP San Jose, California March 12, 2007 74 Source: SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 79
    ... it by writing to the address or telephoning the number indicated under "SEC Filings and other Available Information" on page 13. We will disclose on our web site amendments to or waivers from its Code of Ethics and Business Conduct applicable to our directors or executive officers, including our...

  • Page 80
    ... the Proxy Statement. Securities Authorized for Issuance Under Equity Compensation Plans Equity Compensation Plan Information As of December 31, 2006 Weightedâˆ' average exercise price of outstanding options, warrants, and rights (b) Plan Category Number of securities to be issued upon exercise of...

  • Page 81
    .... The information required by Item 14 of Form 10âˆ'K is incorporated herein by reference from the information contained in the sections entitled "Principal Accountant Fees and Services" and "Audit Committee Preâˆ'Approval Policies and Procedures'' in our Proxy Statement. 77 Source: SUPPORTSOFT INC...

  • Page 82
    ... on Form 8âˆ'K filed on March 13, 2006). Employment Agreement, dated August 16, 1999, by and between the registrant and Josh Pickus (incorporated by reference to Exhibit 10.1 of SupportSoft's current report on Form 8âˆ'K filed on April 6, 2006). 78 Source: SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 83
    ... 8âˆ'K filed on April 27, 2006). Employment Agreement between registrant and Robert Barnum, dated July 21, 2006. Employment Agreement dated May 1, 2003, by and between registrant and Chris M. Grejtak (incorporated by reference to Exhibit 10.11 of SupportSoft's annual report on Form 10âˆ'K for the...

  • Page 84
    ... it by reference. (c) Financial Statement Schedules. No schedules have been filed because the information required to be set forth therein is not applicable or is shown in the financial statements or related notes included as part of this report. 80 Source: SUPPORTSOFT INC, 10âˆ'K, March 16, 2007

  • Page 85
    ... the requirements of the Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, on this 16th day of March, 2007. SUPPORTSOFT, INC. /s/ JOSHUA PICKUS Joshua Pickus Chief Executive...

  • Page 86
    ... Agreement, dated August 16, 1999, by and between the registrant and Josh Pickus (incorporated by reference to Exhibit 10.1 of SupportSoft's current report on Form 8âˆ'K filed on April 6, 2006). Employment Agreement, dated August 16, 1999, by and between the registrant and Cadir Lee (incorporated...

  • Page 87
    ...'s annual report on Form 10âˆ'K for the year ended December 31, 2003). Employment Agreement dated November 15, 2004, by and between registrant and Ken Owyang, as amended on December 28, 2005 and December 27, 2006 (incorporated by reference to Exhibit 10.1 of SupportSoft's current report on...

  • Page 88
    ... SupportSoft, Inc., a Delaware Corporation ("the Company"), we are pleased to offer you the position of Senior Vice President of Global Services, effective August 1, 2006, reporting to the Chief Executive Officer. This offer is contingent upon the completion of satisfactory reference and background...

  • Page 89
    ...to cure the reason(s) for your resignation before you are entitled to receive any benefits as a result of resignation for Good Reason. In order to receive any benefits upon termination, you will be required (i) to sign a general release in a form acceptable to you and the Company, of claims that you...

  • Page 90
    ... under the terms of your employment with the Company; or (d) in connection with a Change of Control, you report to someone other than the CEO of the parent or successor entity. As a Company employee, you will also be eligible to receive all employee benefits, which will include health care...

  • Page 91
    ...you. We look forward to working with you. Sincerely, /s/ Joshua Pickus Joshua Pickus Chief Executive Officer SupportSoft By signing this Offer Letter, I hereby accept, acknowledge and agree to the terms and conditions as stated above. On this day of 7/21, 2006 /S/ Robert Barnum Robert Barnum August...

  • Page 92
    ... as of December 31, 2006, and the effectiveness of internal control over financial reporting of SupportSoft, Inc. included in the Annual Report (Form 10âˆ'K) for the year ended December 31, 2006. /s/ ERNST & YOUNG LLP San Jose, California March 12 , 2007 Source: SUPPORTSOFT INC, 10âˆ'K, March 16...

  • Page 93
    EXHIBIT 31.1 CHIEF EXECUTIVE OFFICER SECTION 302 CERTIFICATION I, Joshua Pickus, certify that: 1. I have reviewed this annual report on Form 10âˆ'K of SupportSoft, Inc.; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact ...

  • Page 94
    ...certify that: 1. I have reviewed this annual report on Form 10âˆ'K of SupportSoft, Inc.; 2. Based on my knowledge, this report does not contain any untrue ... process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees ...

  • Page 95
    ...JOSHUA PICKUS Joshua Pickus Chief Executive Officer and President Date: March 16, 2007 A signed original of this written statement required by 18 U.S.C. § 1350 has been provided to SupportSoft, Inc. and will be retained by SupportSoft, Inc. and furnished to the Securities and Exchange Commission or...

  • Page 96
    ... 18 of the United States Code that, to the best of my knowledge, (i) the Annual Report of the Company on Form 10âˆ'K for the year ended December 31, 2006 (the "Report"), fully complies with the requirements of section 13(a) of the Securities Exchange Act of 1934, and (ii) the information contained...