Sallie Mae 2000 Annual Report Download - page 9

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Sallie Mae believes every cus-
tomer deserves exceptional serv-
ice. In 2000, this challenge took
on renewed significance with the
acquisition of USA Group’s guaran-
tee servicing, student loan servic-
ing, collections and secondary
market businesses.
The USA Group transaction
not only re-affirmed Sallie Mae’s
commitment to exceed the
expectations of its primary con-
stituencies—students, schools
and shareholders—but also
ideally positioned the company
to develop cutting-edge products
and services, and a seamless
channel of loan delivery.
“Sallie Mae strives to be the best
value possible for its customers,”
said Thomas J. Fitzpatrick,
president and chief marketing and
administrative officer for Sallie
Mae. “Our success is based on the
strength of our customer relation-
ships and our ability to deliver on
our promises.”
Opportunities like never before