Salesforce.com 2007 Annual Report Download - page 12

Download and view the complete annual report

Please find page 12 of the 2007 Salesforce.com annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 99

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99

Table of Contents
Visualforce
Visualforce provides a complete framework for building and deploying any kind of user experience, and enabling almost any kind of interface design
and interaction to be built and delivered entirely on demand. These user interfaces can extend the standard Force.com look and feel, or replace it with a
complete unique style and set of interactions, allowing the power of Platform-as-a-service to be extended to virtually any requirement.
The AppExchange
We offer the AppExchange, an online directory that provides customers a way to browse, test-drive, share, and install applications developed on our on-
demand Force.com platform. Partners and developers can offer their applications on the AppExchange directory. This directory gives our users a way to find
and install applications to expand their use of the Force.com platform to new areas of customer relationship management.
When installing an on-demand application built by a third-party partner or developer, customers authorize third-party provider access to their data.
Because they are built, managed and provisioned by third parties, we do not warrant the functionality, security and integrity of the data transmission or
processing.
Professional Services
We offer consulting and implementation services and training that complement our on-demand application service.
Consulting and Implementation Services
We offer consulting and implementation services to our customers to facilitate the adoption of our on-demand CRM application service. Consulting
services consist of services such as business process mapping, project management services and guidance on best practices in using our service.
Implementation services include systems integration, configuration and data conversion. Most of our consulting and implementation engagements are billed
on a time and materials basis. For many of our small and medium-sized business customers, we also offer for a fixed price certain implementation services
that take up to a week to complete.
As the reach of our on-demand application services grows, third party providers will play a more integral part in also providing these consulting and
implementation services to our customers.
Training
We offer a number of traditional classroom and online educational classes that address topics such as implementing, using and administering our
service. We also offer classes for our partners who implement our service on behalf of our customers.
We bill the traditional classroom and some of the on-line educational classes on a per person, per class basis. There is a selection of on-line educational
classes available at no charge to customers who subscribe to our service. We also assist customers in developing and delivering a customized education
program for their employees. The majority of these custom training engagements are billed on a time and materials basis.
In order to expand our reach to the growing customer base, we have also established the Authorized Training Center program which allows authorized
third party training partners to deliver training curriculum.
9