Salesforce.com 2007 Annual Report Download - page 11

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Table of Contents
• OEM Edition. OEM Edition enables salesforce.com partners to extend on-demand computing into new markets completely separate from CRM.
AppExchange OEM Edition is an on-demand platform which start-up companies and established independent software vendors can use to
develop and deliver new on-demand applications that reach well beyond CRM to serve new customers and new markets worldwide.
Each of the editions described above, except OEM Edition, entitles customers to our standard customer support services, with phone support
available 12 hours a day, five days a week. For advanced customers with more complex business needs, we provide additional levels of fee-based customer
support. Premier Support with Administration is included in Unlimited Edition.
In addition to the six editions, we continue to innovate and develop additional products and services as optional add-on subscriptions to better meet
different customers' individual needs. Some examples include:
• Offline Edition allows customers to view and modify their CRM data, such as accounts, contacts, opportunities, tasks, and events, while
disconnected from the Internet. Offline Edition is included in all Enterprise and Unlimited Edition service subscriptions. Customers of
Professional Edition can choose to subscribe as an add-on service.
• Salesforce Content enables customers to manage unstructured data within an enterprise by utilizing Web 2.0 technologies such as tagging,
subscriptions and recommendations. By enabling users to manage their documents and unstructured data directly in the Salesforce application,
Salesforce Content improves productivity and effectiveness across the board.
• Salesforce Sandbox enables customers to test new customizations or features before deploying them. Customers can use Salesforce Sandbox to
install, modify, and test applications downloaded from the AppExchange or to create a development environment for building and testing
integrations and internally built applications. Additionally, customers may use Salesforce Sandbox as an exact replica of their production
salesforce systems for employee-training purposes. Customers of Professional Edition and Enterprise Edition can choose to subscribe as an add-
on service.
As part of our marketing programs, we also offer a Personal Edition service that includes a contact management database and several other features that
are useful to individual sales representatives and others who need a centralized way to organize contact data and access that data over the Internet. It is
intended for use by a single user and is currently available at no charge. In addition, we offer a service called Developer Edition, currently at no charge, to
developers and others interested in building applications on our Force.com platform.
Force.com Platform
The Force.com platform enhances the attractiveness of our service, particularly to enterprise customers. The Force.com platform provides a feature set
and technology environment for building business applications, including data models and objects to manage data, a workflow engine for managing
collaboration of data between users, a user interface model to handle forms and other interactions, and a Web services API for programmatic access and
integration. The Force.com platform provides the tools and infrastructure required to:
• Deploy our application service for CRM
• Customize and integrate existing enterprise software applications
• Create and deploy new business applications that are pre-integrated with our service and leverage the same user interface
• Sample and deploy applications built by third parties from the AppExchange directory, our marketplace for on-demand business applications
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