Royal Caribbean Cruise Lines 2008 Annual Report Download - page 24

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8 Royal Caribbean Cruises Ltd.
PART I
We have customer service representatives that are trained to assist
travel agents in providing a higher level of service and Insight, the first
service tool of its kind in the industry, assists agencies with productivity
and enhances customer service. We currently operate reservation call
centers to support our travel agent community in the United States,
Canada, France, Spain and the United Kingdom offering flexibility
and extended hours of operations.
We have certified vacation planners in our call centers in Miramar,
Wichita and Addlestone offering cruise planning expertise and personal
attention for direct bookings. In addition, direct booking channels for
Royal Caribbean International, Celebrity Cruises and Azamara Cruises
are available through our internet sites at www.royalcaribbean.com,
www.celebrity.com and www.azamaracruises.com. We continue to
experience an increase in the use of our internet sites and other
direct booking channels as a source of our overall bookings.
PASSENGER SERVICES
We offer to handle virtually all travel aspects related to passenger
reservations and transportation, including arranging passenger pre-
and post-hotel stay arrangements and air transportation. We offer
our passengers the ability to check-in online in order to alleviate board-
ing time during embarkation. Our air/sea program offers passengers
the choice of our standard air or custom air programs. Our standard
air program allows our passengers to benefit from comprehensive
relationships that we maintain with many major airlines ranging from
fare negotiation and space handling to baggage transfer. Our custom
air program enables passengers to customize their flight arrangements,
including selection of airline, specific flights and class of service.
The Royal Caribbean International passenger loyalty program,
Crown & Anchor Society, has over five million members worldwide
and includes benefits such as a secured dedicated section in the
www.royalcaribbean.com internet site with special cruise offers and
onboard amenities. The Celebrity Cruises and Azamara Cruises passen-
ger loyalty program, Captain’s Club, has over one million members.
Captain’s Club members enjoy exclusive members-only onboard
programs and amenities, and are provided with a secured area on
the Celebrity Cruises website, which communicates select products.
OPERATIONS
Cruise Ships and Itineraries
As of December 31, 2008, we operate 38 ships under five cruise brands,
with a selection of worldwide itineraries ranging from two to 24 nights
that call on approximately 425 destinations. Celebrity Equinox and
Oasis of the Seas are expected to enter revenue service in the third
and fourth quarters of 2009, respectively. The following table repre-
sents summary information concerning our ships and their areas of
operation based on 2009 itineraries (subject to change):
Year Ship Approximate Primary Areas
Ship Entered Service
1 Berths of Operation
Royal Caribbean International
Oasis of the Seas 2009
5,400 Eastern Caribbean
Independence of the Seas 2008 3,600 Europe, Eastern/Western Caribbean
Liberty of the Seas 2007 3,600 Eastern/Western Caribbean
Freedom of the Seas 2006 3,600 Eastern/Western Caribbean
Jewel of the Seas 2004 2,100 Caribbean, Panama Canal, Canada/New England, Europe
Mariner of the Seas 2003 3,100 South America, Mexican Riviera
Serenade of the Seas 2003 2,100 Alaska, Southern Caribbean, Panama Canal
Navigator of the Seas 2002 3,100 Western Caribbean, Europe
Brilliance of the Seas 2002 2,100 Europe
Adventure of the Seas 2001 3,100 Southern Caribbean
Radiance of the Seas 2001 2,100 South America, Mexican Riviera, Alaska
Explorer of the Seas 2000 3,100 Eastern/Southern Caribbean, Bermuda, Canada/New England
Voyager of the Seas 1999 3,100 Western Caribbean, Europe
Vision of the Seas 1998 2,000 Southern Caribbean, Europe, Brazil
Enchantment of the Seas 1997 2,250 Western/Southern Caribbean
Rhapsody of the Seas 1997 2,000 Australia/NZ, Alaska
Grandeur of the Seas 1996 1,950 Eastern/Western Caribbean, Bermuda, Canada/New England
Splendour of the Seas 1996 1,800 Europe, Brazil
Legend of the Seas 1995 1,800 Asia, Europe
Majesty of the Seas 1992 2,350 Bahamas
Monarch of the Seas 1991 2,350 Bahamas
Celebrity Cruises
Celebrity Equinox 2009
2,850 Europe, Caribbean
Celebrity Solstice 2008 2,850 Europe, Eastern Caribbean
Celebrity Constellation 2002 2,050 Caribbean, Europe, Canada/New England, Panama Canal
Celebrity Summit 2001 2,050 Europe, Southern Caribbean
Celebrity Infinity 2001 2,050 Alaska, Panama Canal, South America
Celebrity Millennium 2000 2,050 Southern Caribbean, Panama Canal, Hawaii, Alaska, Australia/NZ
Celebrity Mercury 1997 1,850 Alaska, Pacific Northwest, Panama Canal, Hawaii, Bahamas, Eastern Caribbean
Celebrity Galaxy
3 1996 1,850 Southern Caribbean
Celebrity Century 1995 1,800 Western Caribbean, Bahamas, Europe
Celebrity Xpedition
4 2004 100 Galapagos Islands