Red Lobster 2009 Annual Report Download - page 13

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11
Support
Meal Pacing System
Behind the hospitality we provide lies a
world of systems, giving our people more
time to make the “human touch” an even
larger part of the dining experience. Our
improved meal pacing system, for example,
uses highly integrated technology that
helps orchestrate activity in our kitchens to
ensure guests’ orders are coordinated, on
time and served piping hot. It is a system
that has driven even higher levels of guest
satisfaction and operational eciency.
Restaurant Support Center Facilities Team
Another area where transformational initiatives are under way is
Facilities Management. We are testing centralized support for our
restaurant facilities in order to increase the use of more cost-eective
regional and national service contracts. This new approach will also
enable us to better meet the repair and maintenance needs of our
nearly 1,800 restaurants. And by leveraging our scale, we ensure
the most ecient and cost-eective solutions.