Pitney Bowes 2002 Annual Report Download - page 9

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For the Private Client Services and Technology Division, we designed
and implemented a unique software platform to evaluate the processing
of customer statements— more than 80 million multi-page documents
a year. The system measures performance and identifies areas where
time is lost. This enables Merrill Lynch to save over $1 million annually
thanks to new efficiencies, plus an additional $2 million not needed for
added equipment and personnel. Statement rework is reduced by 50%,
processing time by two days, and consolidating multiple accounts on
one statement delights customers.
MMEERRRRIILLLL LLYYNNCCHH
7>
ONE STATEMENT