Pitney Bowes 2002 Annual Report Download - page 25

About Document Management ∏ ∏ ∏
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Q: How can I more precisely monitor customers’
payments?
A: Pitney Bowes makes tracking every piece of outgoing
and incoming communication an art form. Our track and
trace solutions let you know where your high value mail
is at all times. You can track inbound remittance to better
manage cash flow — and then leverage this information
across the enterprise, updating customer databases with
payment information and creating powerful analytics
to improve future customer communications.
Q: Can I get rid of all these file cabinets full of papers?
Can I store them digitally?
A: Pitney Bowes can help you do both. We can take over
the management of your hard-copy documents, housing
them either on or off-site — or we can electronically
capture documents for easy retrieval. We use online optical
storage and retrieval devices, scanners and networked
high-speed laser printers, to customize your material, print
on-demand and reduce inventory, capital and storage
costs. In addition, we have very sophisticated systems on
the market for document ordering, inventory management,
worldwide distribution and management reporting. By
combining advanced process management techniques
with the latest in on-demand printing technology, Pitney
Bowes can provide you with the most efficient and
streamlined document management services available.
Q: How can we improve customer address accuracy
to cut return mail costs?
A: Pitney Bowes’ return mail solutions fine tune every
aspect of the customer address. Our full range of mail
tools, including data quality and address cleansing, work
together to boost deliverability, lower mail costs and build
customer loyalty. You’ll make a big cut in the cost of return
mail printing, processing and re-mailing. You’ll save more
money reducing the number of inbound and outbound
customer calls.
Q: With ever-increasing demands on document operations,
can we get solutions that increase our productivity while
advancing our Six Sigma quality initiatives?
A: With the software intelligence and application flexibility
of our high-speed inserter systems, you can react quickly
and cost-effectively to the changing business needs centered
around transactional mail. You can monitor production
and productivity online using our suite of document
management tools to identify areas that can deliver further
operational improvements. Our file-based processing also
helps enhance your document output operations, moving
your facility to the highest levels of integrity, accuracy and
quality. You’ll meet—and maybe even exceed —the service
level demands of transactional mail that can drive your
business to long-term profitability.