DHL 2012 Annual Report Download - page 19

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The MegaHub in Hong Kong
spans eightlevels.
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Alan Liu, General Manager,
North Asia Hub in Shanghai.
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The Shanghai hub sorts up
to , documents and parcels
per hour.
 Express’ four regional hubs in the Asia Pacific region – Shanghai, Hong Kong,
Bangkok and Singapore – link over  gateways located throughout the Asia Pacific
region. The regional network is served by a fleet of over  cargo aircraft covering
 countries and in addition utilises approximately  commercial flights per day.
 is the market leader in China
Today,  generates almost  per cent of its overall revenue in the Asia
Pacific region. “ pioneered Express services in Asia,” says Ken Allen,  of
 Express. “We tapped into the market and were the first international express
company to enter China more than  years ago.” In the meantime,  has long
since matured from pioneer to market leader in the Middle Kingdom – thanks as
well to extensive investments in infrastructure and the service portfolio. The com-
pany’s yellow-and-red vehicles are not only a common sight on Chinese streets,
but also on roads all across Asia. Today, Deutsche Post DHL has  locations, a
fleet of , vehicles and a market share of  per cent in the international express
business in Asia.
Expertise and trust are what counts
“We are the only company that can offer everything from a single source,”
explains Dr Frank Appel. “In the past three decades we have built up a unique
platform in the Asian markets and laid the foundation for the sustainable success
of our  divisions.”
Even more importantly, “We have won the trust of our customers,” says Alan
Liu, General Manager of the North Asia Hub in Shanghai. After all, Asian com-
panies traditionally tend to handle their logistics and supply chain processes
themselves. However, many underestimate the complexity of these supply chains
and often there is a lack of needed trust. “We not only have to show that we
have the best logistics resources and unique expertise in transport and inventory
management, we also have to show that we are  per cent reliable,” says Mr Liu.
Opportunities exploited throughout Asia
This is how the Group plans to continue to grow profitably in the future as
well – and not only in Shanghai. In July , the Group opened its MegaHub in
Hong Kong. There, the   division takes advantage of the former crown
colony’s unique status as a special administration zone and free trade area. The
Chinese mainland is only a thirty-minute drive away. With nearly , square
metres spanning eight levels, goods from international customers are stored in
the warehouse – the most modern of its kind. Lorries can drive up ramps as far as
the ninth floor, four freight lifts connect the individual floors, and the latest fire
prevention systems protect the goods.
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