DHL 2002 Annual Report Download - page 80

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79
Corporate Divisions
Glossary
Global sourcing
Strategic procurement concept with an international focus.
A cross-border search is conducted for suitable suppliers that
meet specific quality, time and price requirements.
Hybrid mail
Mail is received electronically as a file, printed and delivered
as a letter.
J+1
Figure for the transit time for letters that indicates the per-
centage of letters that are delivered to their recipients on the
first workday after they were handed over to Deutsche Post.
Multi-channel bank
A bank that markets its products and services using several
sales channels.
Non-Vessel Operating Common Carrier (NVOCC)
A transport company that carries goods by sea in its own
name, and generally also issues its own bills of lading, but
does not own any shipping space.
One-stop shopping
The supply of all products and services from a single source.
Online banking
Banking services that are processed electronically and offered
to customers via the Internet.
Open service outlet
Modern retail outlet with open service areas.
Outsourcing
The subcontracting of activities (production processes or
services) that are not regarded as part of a company’s core
business.
Pick-up & delivery (network)
In addition to delivering mail from their vehicles, parcel
deliverers pick up mail from customers in their delivery area.
Postal Universal Service Ordinance (PUDLV –
Post-Universaldienstleistungsverordnung)
This ordinance was issued in 1999 and decrees to what extent
and under what quality standards letters, parcels and press
products must be transported within Germany and in Europe.
Regulatory Authority for Telecommunications
and Posts (RegTP – Regulierungsbehörde für
Telekommunikation und Post)
Created on January 1, 1998 as the successor to the Bundes-
ministerium für Post und Telekommunikation (BMPT – Federal
Ministry of Posts and Telecommunications) and the Bundes-
amt für Post und Telekommunikation (BAPT – Federal Office
for Posts and Telecommunications); regulates the German
postal and telecommunications market.
Supply Chain Management
The offering of complete logistics solutions tailored to the
industry-specific needs of particular customers and covering
the entire logistics chain.
UNEX (Unipost External Monitoring System)
Commissioned by the International Post Corporation, this
measures transit times for cross-border priority mail items in
Europe from the time they are handed over to the service
provider to their delivery.