DHL 2002 Annual Report Download - page 74

Download and view the complete annual report

Please find page 74 of the 2002 DHL annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 161

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161

73
Corporate Divisions
FINANCIAL SERVICES
to specific target groups,
a logistics professional
Retail bank for private customers – specialist for corporate customers
Our product range is divided among the following Business Divisions: Services and
Loans, Savings and Mutual Funds, Insurance Products, Mortgages, Business Services,
Corporate Banking and Easytrade. Easytrade is our direct brokerage offering that has
already attracted 450,000 customers.
We offer our private and business customers a clearly structured range of self-
explanatory products. Modern technology and mass production allow us to provide
our products to customers at low prices while still operating profitably. For products
requiring in-depth consultation, our strategy is to focus on particularly profitable
sectors such as insurance and investments.
In the Corporate Banking segment, we provide large companies with relation-
ship banking services as well as supplementary customized financial services. We also
develop specialized forms of finance for this target group. Logistics finance is one
example of how we put our Group-wide expertise to work for our customers. Recently,
we also began offering card-based payment transactions for the retail sector.
In addition to Postbank, FINANCIAL SERVICES includes the retail outlets as
well as the Pension Service. This Service handles payments for the statutory pension
and accident insurance funds in Germany as well as for various occupational pension
providers, in addition to providing general and administrative services in this area.
Offering tailored to specific target groups resists market weakness
The trend towards consolidation continued in Germany’s financial sector in 2002. The
weakness on the international stock exchanges dampened overall demand in securities
trading. Private investors in particular appeared uncertain and showed renewed interest
in traditional investment products. As a result, the shakeout in the direct brokerage
market continued.
Postbank has adjusted its offering for private and business customers to take
account of the ongoing difficult market conditions. We know that our customers are
informed and sophisticated; compared with other financial institutions, we serve an
exceptionally large proportion of well-educated salaried employees and self-employed
individuals with high household incomes. In times of uncertainty on the stock