DHL 2002 Annual Report Download - page 73

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72
Our solutions: Offerings tailored
combined with the expertise of
FINANCIAL SERVICES Corporate Division
2001 2002 Change
in %
Revenue and income from banking transactions in €m 8,876 2) 8,872 -0.1
Profit from operating activities (EBITA) in €m 522 2) 621 19.0
Investments in €m 360 2) 377 4.7
Cost/income ratio in % 83.6 77.7
Return on equity (RoE) in % 9.4 10.7
Employees calculated as FTEs, as of
excluding trainees Dec. 31 35,729 2) 34,082 -4.6
1) For a detailed explanation of the Corporate Division’s financial development,
please see the “Business Developments” section of the Group Management Report, page 34
2) Restatement of prior-period amounts due to reallocation of the retail outlets (see item 9 in the Notes)
FINANCIAL SERVICES Corporate Division 1)
Postbank is the high-performance brand of the FINANCIAL SERVICES Corporate Division. With more
than ten million private, business and corporate customers, Postbank occupies a strong position in Germany.
Our core business is retail banking – business with private customers. In accordance with the Post-Universal-
dienstleistungsverordnung (PUDLV – Postal Universal Service Ordinance) – the statutory regulations
applicable to the mail business in Germany – Deutsche Post World Net must maintain a nationwide retail
outlet network. This network is of great benefit to us and our customers in the FINANCIAL SERVICES
Corporate Division in particular. Postbank is a multi-channel bank, which means that our customers are free
to decide how and when they perform their banking transactions: in our retail outlets, over the telephone,
by post, or over the Internet. And starting in 2003, our customers will also be able to call on our mobile
sales units.