DHL 2002 Annual Report Download - page 17

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5. Group-wide process optimization
A number of projects are focused on the Group’s central functions. For example,
Group-wide purchasing will be reorganized as part of STAR: we will bundle our global
purchasing power, optimize process organization and establish binding purchasing
standards Group-wide. These measures will contribute to the planned increase in
earnings.
6. Additional increases in income in the other Corporate Divisions
In the MAIL Corporate Division, we will reduce the frequency and capacities of our
overnight airmail network. Letters will no longer be transported by air in certain
regions; ground transport will be used instead, resulting in substantial cost savings
but no noticeable delays for the customer. Postbank’s logistics financing will benefit
from the integration of our express and logistics activities and is expected to become a
strong mainstay in the Corporate Banking segment of the FINANCIAL SERVICES
Corporate Division in the future. We have developed a two-pronged sales concept in
order to reach out to our private customers on an even more individual basis in the
future: on the one hand, we will continue to pursue a modern, multi-channel banking
approach with simple, cost-effective products. On the other hand, we are supplementing
this with the new Postbank Vermögensberatung AG, a personalized financial and
investment consultancy for high net worth individuals. This will enable Postbank to
expand its product and service offering and realize additional potential.
Transparent, credible communication mobilizes employees
A comprehensive value creation program like STAR can only be successfully planned
and implemented if management and employees are involved on a broad level and are
committed in equal measure to its success.
For this reason, 150 of the Group’s executives conducted management work-
shops in 2002 that covered the program’s core themes. In particular, they discussed the
integration of the business platforms of Deutsche Post Euro Express, Danzas and DHL.
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