Carphone Warehouse 2016 Annual Report Download - page 33

Dixons Carphone plc Annual Report and Accounts 2015/16
Strategic Report
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Investing in colleague expertise
To help our people grow their careers at Dixons Carphone and
develop the skills needed to perform well in their role and help
to grow our business, we provide formal training, on-the-job
experience and management coaching. We have a learning
strategy to support our business strategy and all new
colleagues have a 90-day plan to set them up for success in
their role. Colleagues have regular one-to-ones and a formal
review twice a year with their manager to discuss their current
performance and consider future development and career
plans. Across Dixons Carphone over 200,000 learning hours
were recorded last year with over 80% of this learning
completed digitally. All training is designed to support us in
becoming trusted experts for our customers. We also run
talent and leadership development programmes to develop
high achievers and to improve leadership skills across our
management population.
Employee benefits
Our employee benefits packages are regularly reviewed to
remain attractive and conducive to the recruitment and
retention of talented individuals. Colleagues are encouraged to
participate in our SAYE scheme to build a personal stake in the
business. We work to achieve high standards in employment
practices and have a comprehensive suite of employment
policies and procedures, which we regularly review. These
policies include guidance on being family-friendly through to
colleague dispute management, ethical conduct, diversity and
equal opportunities.
Health and wellbeing
Through the promotion of employee wellbeing, we aim to
create a truly happier, healthier and more productive
workforce, at the same time as reducing time off through
sickness and ensuring optimum levels of energy and resilience.
Healthy living is encouraged through a number of initiatives
and facilities. On-site gyms are available in many of our main
support centres along with restaurants offering a range of
foods, which are reviewed regularly to ensure they offer a
healthy, balanced menu. Our Employee Assistance
Programme, which is available 24/7 to all our employees, offers
a range of information about issues such as stress and
nutrition. A number of products and services are also available
to support employees, such as private medical insurance,
dental insurance and a Health Cash Plan. These products are
available at special corporate rates to employees and
subsidised rates for close family members.
In 2016/17 we are participating in Mercer’s Britain’s Fittest
Workplace survey and will use the resulting data to spot wider
health risks to our employees as well as identify actions to
reduce absence rates and increase employee engagement.
Average to Awesome
This UK wellbeing initiative focused on transforming 12
employees’ overall attitude to health and fitness. With the
support of a specialised personal trainer, tailored nutrition
plans and the latest fitness technology, we recorded their
combined weight loss at 78.3kg over the 12-week period.
They were each given a Fitbit Surge to record training
performance and overall activity levels and Fitbit Aria scales
to monitor weight, body fat and BMI between official
weigh-ins. The participants developed a strong bond and
have continued positive changes to their lifestyle habits.
Many now run regularly as part of their new healthy regime
and are taking on new personal challenges and events as
a direct result of this initiative. We are repeating this
programme in 2016 with a new intake of colleagues.
Equal opportunities
We are committed to equality of opportunity across all of our
employment practices throughout the Group. We strive to
prevent unlawful discrimination in the workplace on the
grounds of sex, race, disability, sexual orientation, religion or
religious belief, age, marriage and civil partnership, gender
reassignment, pregnancy and maternity. We promote an
honest and open environment and encourage colleagues with
concerns to report issues to us either directly through line
managers or via an independent, confidential integrity line.
Disability
We encourage applications from individuals with disabilities
who can do the job and candidates will be considered for each
role they apply for. Every effort is made to retain disabled
colleagues in our employment, including making any reasonable
readjustments to their jobs, workplace or environment.
Diversity
We value the benefits a diverse workplace brings, including,
but not restricted to, gender diversity and we recognise the
importance diversity plays in achieving the right mix of skills,
knowledge and experience our organisation needs to reach its
potential. Statistics for the UK, Ireland, Nordics, Greece and
Spain are as follows:
All employees Senior managers Directors
Number % Number % Number %
Male 29,175 69 74 74 10 77
Female 12,902 31 26 26 3 23
Connected community
Every decision we make is driven by insights and our ambition
to provide unparalleled expertise and services to help
customers and businesses navigate the digital era, while
building brand loyalty and trust.
We aim to be a responsible member of every community we
do business in: whether it’s by match-funding employee
fundraising, community initiatives or charity partnerships, we
will implement new ideas to make a positive impact locally.
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