Carphone Warehouse 2016 Annual Report Download - page 10

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Dixons Carphone plc Annual Report and Accounts 2015/16
Strategic Report
Strategy, KPIs and Risks overview
8
Our markets1 Our strategic priorities2
A
chievements in 2015/163
Core retail
• Mobile phone connectivity
• Consumer electronics
Continue to enhance and drive
successful and sustainable retail
business models in a multi-channel
world
Market share and like-for-like revenue
growth in core markets
Largely completed the integration of
Dixons and Carphone
Rolled out 273 SWAS
Price competitiveness in the UK and
customer satisfaction scores in core
markets at record levels
Launch of the iD mobile operations and
multi-play offering
Completion of non-core business
disposals
Consumer services –
Knowhow
Leverage our scale, our knowhow,
and our unique infrastructure to
drive growth in new product areas
including growth in services
A
cquisitions of InfoCare and
Simplifydigital, bolstering our Nordic
services and amplifying UK multi-play
capabilities
New leadership structure in place
Capital Markets Day held in March 2016
Connected World
Services (‘CWS’)
Develop the Connected World
Services model and establish it as
a material contributor to earnings
Successful trial of 15 Sprint stores,
and launched formal joint venture
with Sprint
Extension of existing honeyBee
agreement with a major US
manufacturer
New mobile phone insurance
agreements with EE and RBS
00_DC 2016 Annual Report.pdf 8 11/07/2016 18:34