Carphone Warehouse 2016 Annual Report Download - page 15

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Dixons Carphone plc Annual Report and Accounts 2015/16
Strategic Report
13
Current focus involves three specific CWS services:
Proposition Services offered Unique differentiators
Existing third
party clients
Connected
Retailing
Multi-channel retail
consultancy and
operational support for
businesses selling
connected product and
service propositions,
ranging from specific
managed services
through to full retail
partnerships
Who is it for?
Telco industry specialists
– typically carriers and
retailers
• Operational retail
leadership
• Consulting on retail
planning and execution
• Customer journey design
and management
• Proven track record of
transforming retail for
Best Buy Mobile and
Sprint
• Significant KPI
improvements
achieved in sales,
profitability and
customer satisfaction
• Expert team with 20+
years of connected
retail experience
• Unique and
differentiated sales and
operations platform
Sprint
Samsung
Support and
Services
Leverages the
end-to-end capabilities
of Dixons Carphone in
the UK & Ireland to
provide a full suite of
services that enable the
sale and support of
connected devices
Who is it for?
UK & Ireland Telco
industry specialists –
typically carriers, retailers
and service providers
• Connectivity and
brokerage
• Value-added services
• Device supply
• Sales operations
• Forward and reverse
logistics
• Software platforms
• Customer service
• We run the largest
mobile phone repair
centre in Europe
• Operate the biggest
handset sourcing
operation in Europe
• Proven experts in this
complex and regulated
industry
• Significant established
client base, with
long-term agreements
in place
BT
RBS
TalkTalk
EE
Insurance
Partner
A
viva
honeyBee
software
Unique omni-channel,
multi-industry software
that simplifies the
delivery and
management of complex
digital customer journeys
in any industry
Who is it for?
A
ny sales business that
has a complex customer
j
ourney (e.g. Telco,
Financial Services,
Travel etc)
• The honeyBee platform
consists of three principal
modules
• honeyBee Sell: best in
class multi-channel,
guided sales software that
includes an ultra-efficient
media platform and a
real-time journey analytics
and performance
management platform
• honeyBee Activate:
carrier / service provider
activations management
platform
• honeyBee Create:
simplifies the process of
designing and building
complex digital customer
journeys
• 25 years’ experience
of complex digital
journey innovation
• Unique multi-channel
sales and operations
platform
• Unique multi-country
carrier activations
platform
• Revolutionary
customer journey
development tools
• Partnership with
Accenture who bring
industry experience,
global scale and
delivery credibility
Sprint
Partner
A
ccenture
00_DC 2016 Annual Report.pdf 13 11/07/2016 18:34