Carphone Warehouse 2016 Annual Report Download - page 2
Download and view the complete annual report
Please find page 2 of the 2016 Carphone Warehouse annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8 -
9 -
10 -
11 -
12 -
13 -
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
 |
 |
“I am very pleased to be announcing another year of signicant earnings growth, with
prots before tax up more than 17%. In this momentous year we have largely completed
our merger activities, driven customer satisfaction and market share to all-time highs in
virtually all of our markets, made our shops more interactive and exciting while becoming
ever more competitive with pure-play retailers, launched a new joint venture in the US,
launched a new UK mobile network, and embarked on an ambitious property plan in
the UK and Ireland. We also had our biggest ever trading day on Black Friday last year.
We are far from done, though. We have very ambitious plans this year which include
making every one of the former Dixons stores one of the new 3-in-1 shops, introducing
a lively and interactive new e-Commerce platform to Carphone Warehouse, opening
Europe’s most modern distribution centre in Sweden, introducing same-day delivery,
rolling out c.150 new stores in the US with Sprint, delivering our honeyBee platform
to major global clients, launching our new home services division with a mandate to
become a true emergency service for customers across the UK, and continuing to
drive market share, price competitiveness and customer satisfaction everywhere.
It is likely to be busy.
I am truly grateful to all of my colleagues – right across the world – for their hard work
and dedication. I am also very proud to be able to say that I work alongside such a
creative and dedicated group of men and women.
Finally, the nation has spoken and there has been a vote to exit the EU in due course.
As you can imagine, we have been giving some thought to this. Our view is that, as the
strongest player in our market and despite the volatility that is the inevitable consequence
of such change, we expect to nd opportunities for additional growth and further
consolidate our position as the leader in the UK market.”
Sebastian James
Group Chief Executive
28 June 2016
Cautionary statement
Certain statements made in this Annual Report and Accounts are forward looking. Such statements are based on current expectations and are
subject to a number of risks and uncertainties that could cause actual results to differ materially from any expected future events or results
referred to in these forward looking statements. Unless otherwise required by applicable laws, regulations or accounting standards, we do not
undertake any obligation to update or revise any forward looking statements, whether as a result of new information, future developments or
otherwise. Nothing in this Annual Report and Accounts should be regarded as a prot forecast.