Carphone Warehouse 2016 Annual Report Download - page 14

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Dixons Carphone plc Annual Report and Accounts 2015/16
Strategic Report
Our markets
12
We have put in place a new leadership team dedicated to this
division and developed a commercial model with refreshed
and innovative propositions that we will launch regionally
in 2016 prior to a full roll-out in 2017.
Our revised service propositions will be accessed and
delivered by customers through an increasingly digital
interface providing friction-free and highly responsive support
and care around the clock which is easily accessed at home
or on the move.
We will be able to deliver our core operating principles to
our customers through an ongoing and valuable dialogue
that includes providing independent / expert advice and
money-saving guidance through price comparison.
This regular, high-quality dialogue will build customer loyalty,
and allow us to deliver real value and support to our customers
day and night.
Once fully executed in all core markets, we expect our services
business to provide long-term sustainable revenues in
attractive, growing markets.
Connected World Services
Connected World Services aims to leverage the specialist
skills, operating processes and technology of the business to
provide services to third parties looking to develop their own
connected world solutions. CWS already provides managed
services to a number of major international businesses and has
a significant pipeline of active opportunities. The current focus
is on delivering value and growth from three specific areas –
Connected Retailing, Support and Services, and honeyBee
software.
00_DC 2016 Annual Report.pdf 12 11/07/2016 18:34