Ricoh 2011 Annual Report Download - page 23

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ANNUAL REPORT 2011 22
Ricoh will deliver even greater value to customers, focusing on their key business concerns. Based on our assessment and analysis of customers’ current
situations, we visualize all related costs and problems, including hidden ones, to propose optimal service solutions to the identified problems. After
introducing the proposed devices/systems, we will support customers in operating and managing them, aiming to achieve continuous improvement.
Total Cost of Ownership (TCO) Security ComplianceWorkflowEnvironment
Teknoforce (the Americas)
In the Americas market, Ricoh supports customers’
IT performance with its “Teknoforce” service, offering
24/7 remote monitoring, helpdesk service, IT system
implementation and management support, engineers’ on-site
services, and more.
Net Begin BB Pack Select (Japan)
In Japan, we offer Net Begin BB Pack Select, a comprehensive
IT support service including the development of an Internet
network and on-site trouble shooting service, for small and
midsized companies which cannot afford full-time IT staff.
The world’s first IEEE Std. 2600.1TM-2009
certified product
In March 2010, Ricoh’s imagio MP 5000 SP/4000 SP
digital MFP became the world's first product to
achieve ISO/IEC 15408 Common Criteria certification
conforming to the IEEE Std. 2600.1TM-2009
international standard on information security.
Erasing all data residing
on hard disk drive
Featuring a function that
overwrites the user data and
residual data left on the hard
disk drive of an output device.
IC-card user
authentication system
Ricoh’s IC card-based user
authentication system prevents
unauthorized access to the
devices and information leakage.
Marketing
Marketing
Research &
Development
IT services: Realizing an optimal IT environment
across the entire workplace
Live Offices: demonstrating
how Ricoh’s office improvement ideas are
applied in its own office
Ricoh’s security solutions
From system design and building to operation, management and
maintenance, Ricoh offers a range of support to create an optimal
IT environment for customers of any size. In this service, Ricoh
offers customers a one-stop source for IT support and services,
including those related to non-Ricoh devices, which eliminates the
inconvenience of engaging different vendors for different devices.
Ricoh’s Live Offices are open to customers. Visitors
can get a better feel of how Ricoh’s offerings help solve
their operational issues by witnessing how we ourselves
have achieved reduced TCO of document output devices,
smaller environmental footprint, enhanced workflow and
many other improvements in our own workplace.