Ricoh 2011 Annual Report Download - page 22

ANNUAL REPORT 201121
Solution Ricoh supports customers’ problem solving and continuous improvement by visualizing
their business issues, including even those customers themselves are unaware of.
Value 2
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Creating Customer Value
Research &
Development
MDS: Improving document-related workflow
Ricoh’s Management Document Services (MDS) relieve customers from
the burden of managing their printing, copying and other document-related
tasks, allowing them to reduce costs and improve productivity. In addition,
we also help customers solve problems by analyzing and visualizing their
document management issues, including hidden ones, and continuously
offering improvement proposals.
Ricoh’s MDS is delivered through an adaptive, customer-centric, five-
phased approach, as depicted on the right.
Globally consistent service offerings
We seamlessly deliver globally consistent high-quality
services to customers’ operational sites, wherever they
are located.
Unparalleled support service enabled
by our global service team
Ricoh boasts one of the largest service networks in
the industry. Drawing upon global expertise developed
through actual operations, our roughly 30,000 service
team members around the globe deliver high-quality
MDS to our customers.
Optimal layouts for efficient document workflow
tailored to your business
Based on our extensive lineup of imaging products, ranging from
low-end to high-end, we can propose optimal output device layouts
for customers of any size and in any industry.
Managing and operating output devices on behalf of
customers using cloud-based MDS support tools
For customers who choose this service, Ricoh manages their output
devices, including non-Ricoh products, on a real-time basis. In addition
to device maintenance, supplies management, and asset management,
customers can receive periodic reports by using the various reporting
functions incorporated into our support tools. These reports enable
customers to understand cost reduction levels, other improvements
achieved, the history of support services received, and other data,
providing insight for further improvement.
Christelle Afouda,
International Purchasing Manager at Air France
Christelle Afouda, International Purchasing Manager at Air France, says the relationship with Ricoh has proved advantageous:
“Since establishing the global supply arrangement with Ricoh, we have gained control over our print infrastructure and are making
significant savings in our global expenditure on print and reprographics.”
Success story