Ricoh 2011 Annual Report Download

Download and view the complete annual report

Please find the complete 2011 Ricoh annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 38

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38

Table of contents

  • Page 1

  • Page 2
    ... voices into our efforts to improve our business and build greater corporate value. As part of these efforts, we publish this report for the purpose of providing information on the Ricoh Group's management policy along with its operational results and financial position for the year ended March 2011...

  • Page 3
    Corporate Profile Ricoh Company, Ltd., is a global leader in sophisticated office solutions. Our products includes copiers, multifunctional and other printers, facsimiles, duplicators and related consumables and services, as well as digital cameras and advanced electronic devices. We are rapidly ...

  • Page 4
    ... low-carbon office operations, based on sustainable environmental management. As we move forward, we will continue to meet the growing expectations of our shareholders, investors and other stakeholders, thereby increasing the corporate value of the Ricoh Group. August 2011 3 ANNUAL REPORT 2011

  • Page 5
    Shiro Kondo President and Chief Executive Officer Masamitsu Sakurai Chairman ANNUAL REPORT 2011 4

  • Page 6
    ... 0 11 O v e r v i e w Fiscal 2011 Results Affected by the impact of the earthquake and tsunami in Japan as well as the yen's appreciation, net sales of the Ricoh Group for fiscal 2011 showed a decline both in and outside of Japan. Operating income also decreased during the year because the stronger...

  • Page 7
    ... details, please refer to the addendum, "Financial Section." Operating income for fiscal 2011 reflects the negative impact of approx. ¥9.4 billion associated with the facilities damage, sales and shipments decrease, and other ramifications of the Great East Japan Earthquake. ANNUAL REPORT 2011 6

  • Page 8
    ... â- Imaging Solutions Net sales â- Network System Solutions Net sales Â¥1,429.8 billion Â¥283.4 billion Net sales decreased 5.7% to 1,429.8 billion yen, primarily due to the decline in sales of monochrome copiers. Color MFPs showed steady performance and sales of color production printers grew...

  • Page 9
    ...result of the efforts to beef up our sales network, particularly in emerging markets, net sales increased 5.5 % to 130.2 billion yen. Excluding the effects of currency rate fluctuations, net sales grew 9.8% from the year earlier. 2009 2010 2011 (FY) 127.0 (Billions of yen) 123.4 130.2 ANNUAL REPORT...

  • Page 10
    R e s u l t s o f t h e 1 6 t h M T P. O v e r v i e w o f t h e 1 7 t h M T P. Results of the 16th MTP. Overview of the 17th MTP. Shiro Kondo President and Chief Executive Officer 9 ANNUAL REPORT 2011

  • Page 11
    ... the results of the 16th Mid-Term Management Plan completed in March 2011. 2009 and the Great East Japan Earthquake that took place in 2011. Moreover, we were badly affected by substantial adverse changes in foreign exchange rates. Amid these hardships, the Ricoh Group has embarked on structural...

  • Page 12
    ... MTP? the production printing business," "to accelerate business structure transformation to service business in developed countries," "to realize business growth in emerging markets," and "to expand new businesses." With regard to the "establishment of highly efficient management," we will foster...

  • Page 13
    ... to service business in developed countries. opportunities for us. The Ricoh Group has a full lineup of products, including MFPs, laser printers, and production printers. We will increase our market share by providing more services to customers, making full use of our highly competitive global sales...

  • Page 14
    ... emerging markets? development of products. We will enhance our sales system, mainly targeting China and India, to increase our shares in the local markets. Through these measures, we plan to increase sales in the Chinese and Asia-Pacific markets from 7% of total in the fiscal year ended March 2011...

  • Page 15
    ...solution business. The Ricoh Group is focused on the need to save energy at offices, and we make proposals to reduce the total environmental impact of offices, not limited to energy conservation solutions for imaging devices. As an initial product, we launched a straight tube LED lamp for office use...

  • Page 16
    ... our sales system to create more synergies from M&A; consolidate the production bases after examining their roles; review unprofitable business; foster the reengineering of operations by reviewing operational processes and eliminating the duplication of operations; enhance the use of human resources...

  • Page 17
    ... MTP. We aim to achieve net sales of at least 2,400 billion yen not only by keeping the top share in the existing business, but also by expanding the production printing business and service business, enhancing business in emerging markets, and expanding new business areas. Of that amount, about 200...

  • Page 18
    ... and evolution. Everything we do-from research and development, to procurement and production, and to sales and service-is geared to deliver unparalleled value to our customers. Manufacturing & Procurement Research & Development Customer Marketing Sustainability 17 ANNUAL REPORT 2011

  • Page 19
    ... consistent products and services to customers wherever they are around the globe in an individually customized manner that best suits their respective office environments. Value 2 Solution Ricoh supports customers' problem solving and continuous improvement by visualizing their business issues...

  • Page 20
    ... Number of employees Number of employees 17,350 Sales and support Research and development Production 40,072 â- Ricoh Japan Corporation 5,645 â- Ricoh Europe PLC (European headquarters) â- Ricoh Asia Pacific Pte. Ltd. (Asia-Pacific headquarters) Ricoh Group main brands R The Ricoh Group...

  • Page 21
    ...Services IT services Business process outsourcing Eco solution Projection systems Unified communication systems Web services Products Multifunctional printers Laser printers GELJET printers Production printing Digital cameras Office Companies Production printers Consumers ANNUAL REPORT 2011...

  • Page 22
    ..., the history of support services received, and other data, providing insight for further improvement. Success story Christelle Afouda, International Purchasing Manager at Air France Christelle Afouda, International Purchasing Manager at Air France, says the relationship with Ricoh has proved...

  • Page 23
    ... international standard on information security. Erasing all data residing on hard disk drive Featuring a function that overwrites the user data and residual data left on the hard disk drive of an output device. IC-card user authentication system Ricoh's IC card-based user authentication system...

  • Page 24
    ...the sale of recycled copiers Since early 1990s, Ricoh has collected used copiers, printers, toner cartridges from the market and returned them to the market by reusing and recycling components and remanufacturing recycled copiers. imagio MP C3500RC Success story Kraft Foods Inc. Working with Ricoh...

  • Page 25
    ... the environmental management system across the Ricoh Group worldwide Starting with the receipt of the certification by the Ricoh Gotemba Plant in 1995, all major Ricoh production sites worldwide had received the ISO 14001 certification by 2000. Subsequently, in 2001, the sales group in Japan as...

  • Page 26
    ... in an easy yet highly secure manner; Hotspot Printer, which allows customers to order printout jobs easily even when they are in an airport lounge, hotel or other location by using their laptop PC or smartphone; and @Remote, a network-based remote device management system. 25 ANNUAL REPORT 2011

  • Page 27
    ...-speed office facsimile machine; and imagio MF 200, a digital copier released in 1996 fueled the widespread use of digital models. imagio MP C5000it Continuous investment in R&D toward new value creation Ricoh's R&D activities focus on four priority areas: environment, printing, office solutions...

  • Page 28
    ... and high ethics suited to good social conscience. At the same time, we strive to create a sense of alertness in management and business execution, and further enhance the quality and speediness of such functions. To this end, the Ricoh Group adopts the management structure shown to the right. The...

  • Page 29
    ... thoroughly implement the Ricoh Group Corporate Social Responsibility (CSR) Charter, which sets forth the • principles of corporate behavior including compliance, and the Ricoh Group Code of Conduct, which articulates the general rules of conduct for Ricoh Group employees, the Specialty Committee...

  • Page 30
    ... (1) Products and services that follow Color Universal Design (CUD) principles to ensure the easy and differentiated perception of color by all people (2) Wheelchair-accessible MFPs with a detachable scanner and/or an angle-adjustable operating panel (3) Voice-activated MFPs 29 ANNUAL REPORT 2011

  • Page 31
    ...implementation, we develop specific action plans based on the four objectives specified by the Ricoh Group CSR Charter. Target fields and outline of CSR activities â- Sustainable environmental â- Diversity-conscious human resources management â- PDCA based on employee survey results â- Safe and...

  • Page 32
    ... business model, used products are treated not as waste but as valuable resources. The Ricoh Group operates a recycled copier business by establishing a system for the collection of used products from the market, recycling their materials and parts and re-launching them onto the market in a new...

  • Page 33
    ... of its kind following the 100% solarpowered billboard erected in New York's Times Square in 2009, is a symbol of Ricoh's commitment to promoting natural energy use as part of its sustainable environmental management. To best accommodate climatic conditions in London, a solar and wind power hybrid...

  • Page 34
    ... • Human resources development programs designed for seven HR categories • Goal evaluation system • Career development support programs • Job type-based certification programs on specialized fields • Early development programs for prospective managers • Global Executive Summit [Promotion...

  • Page 35
    ... Ricoh Group (give advice and raise issues) senior management Think tank function (provide information) Linkage of research and corporate activities Economy Practical use in corporate activities This institute calls upon business executives and intellectuals with advanced insight from outside...

  • Page 36
    ... copier printer *5 Aficio SP C231SF (name outside Japan) *6 Aficio AP204 (name outside Japan) Ricoh continues to strive to achieve further growth by providing total office solutions, entering into the high-end printing market, and expanding our global operations. Production printing Ricoh Pro C900...

  • Page 37
    ... Infotec Europe B.V. as a result of acquiring European operations of U.S.,-based Danka Business Systems PLC 2007 Begin operation of a joint venture, InfoPrint Solutions Company, LLC, with International Business Machines (IBM) Corp. 2008 Establishes a manufacturing subsidiary in Thailand, named Ricoh...

  • Page 38
    ... Ricoh Americas Corporation 5 Dedrick Place, West Caldwell, New Jersey 07006, U.S.A. Phone: +1-973-882-2000 Facsimile: +1-973-882-2506 http://www.ricoh-usa.com/ â- Ricoh Europe PLC 20 Triton Street, London NW1 3BF, United Kingdom Phone: +44-20-7465-1000 Facsimile: +44-20-7224-5740 http://www.ricoh...