Marks and Spencer 2008 Annual Report Download - page 3

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marksandspencer.com/annualreport08 MARKS AND SPENCER GROUP PLC 1
Our plan
In the last year, we’ve built on our plan
to grow M&S into a world-class retailer
that’s customer-focused, fast-moving
and flexible. We work hard to ensure
we offer only the highest quality products,
service and shopping environments
in all of our stores.
Looking forward, our plan hasn’t changed,
but it has broadened to focus on five key
growth areas. We will:
•continue to invest in and grow our core
UK retail business, by introducing new
goods and services;
•strengthen our UK property portfolio;
•drive our M&S Direct business;
•expand our International business; and
•integrate Plan A (our ‘eco plan’) into
every aspect of how we do business,
so that we grow in a sustainable way.
We will monitor and measure our
performance against these objectives.
In the following pages, we’ve begun this
process by setting out Key Performance
Indicators (KPIs).
In the current difficult economic climate,
our brand values –quality, value,
service, innovation and trust –are more
important than ever. Our commitment
to these values sets us apart from our
competitors, and enables us to offer
our customers something truly special.
2007/08 has been a year of positive
achievements, as you’ll see in the Chief
Executive’s statement. Although the
outlook for the global and domestic
economy remains uncertain, we’re
confident that we’re making good
progress towards long-term growth.
Clothing and Home
UK sales (excluding VAT)
£4,059m (+1.4%)
We are the UK’s largest clothing retailer
with a value market share of 11.0% and
volume market share of 11.2% (source:
TNS Worldpanel) and sales accounting
for 48.9% of our UK business.
>read more on page 5
International
Sales (excluding VAT)
£713m (+16.8%)
Our International business accounts for
7.9% of Group turnover and has grown
to 278 stores in 39 territories globally.
During the year, we entered 4 new
territories and opened 38 new stores.
>read more on page 5
Food
UK sales (excluding VAT)
£4,250m (+6.9%)
Food accounts for 51.1% of our UK
business and we have a market share
of 4.3% (source: TNS Worldpanel).
We opened 98 Simply Food stores
growing our portfolio to 299 across the
UK, including franchised stores in BP
Connect forecourts, motorway service
stations, railway stations and airports.
>read more on page 5
Total group sales
£9,022m
About us
Key performance
indicators Business review Financial review Governance Financial statements
Shareholder
information