Fujitsu 2013 Annual Report Download - page 7
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The visualization output from conducting field innovation reveals
a wide array of different issues, and the solutions for making
improvements do not always lie in the realm of ICT. Field innova-
tion also identifies issues such as improperly assigned tasks, as
well as redundant work flows or data that the customer has not
adequately collected or managed. Working alongside customers,
Fujitsu determines whether the issues that emerge are related to
systems or whether they can be solved through worksite
improvements such as revising job roles and improving skills.
Fujitsu helps customers to systematically analyze all of the issues
as a whole and prioritize measures to address them.
For worksite improvement issues, field innovators support
customers and continue to work closely with them to make
those improvements.
Meanwhile, for systems-related issues identified by field inno-
vation activities, at the request of the customer, Fujitsu proposes
appropriate systems designed to provide solutions. In the sys-
tems integration phase, Fujitsu builds systems as agreed with
customers, while managing the project’s budget, delivery sched-
ule, and quality based on systems requirements and project
plans. Following delivery, customers accept the system after
testing to verify that the system functions properly according to
the agreement.
4Systems Proposals and Integration
The “visualized” data is then
presented to the people
involved with the worksite, as
a basis for a joint discussion
about what needs to be done.
Each site has been using
a different approach to
product management…
That means…
So Site B’s problem is that a hold up
on a specific product line is jamming
up the entire production line!
Let’s organize the
issues by cause – work
process-related, or
system-related.
Then we should decide on a priority
order for tackling each one.
In addition to improving work
processes, if we review the system
we can optimize the entire
operation and make big gains
in efficiency!
I’d really like you to
propose a new system
that will overcome
these problems.
So even though we need to
improve the work process itself,
managing data aggregation is
a system problem!
System
issues
Worksite
improvement
issues
Maybe Site C could offer
some support to Site B at the
end of each month?
But to enable
further growth, the
work process itself
will need to be
overhauled!
Worksite Customers
Aren’t you done yet? Am I taking too long? Leave it to me!
Okay.
Ah! Right!
005
FUJITSU LIMITED ANNUAL REPORT 2013