Fujitsu 2013 Annual Report Download - page 57

1 Company A 5.4%
2 Company B 5.1%
3 Company C 4.7%
4 Company D 4.4%
5 Company E 3.3%
6 Company F 3.2%
7 Fujitsu 3.1%
8 Others 70.8%
(Source: Gartner, “Market Share: IT Services 2012” 29
March 2013)
(Source: IDC The Worldwide Black Book Q1 2013)
0
200
400
800
600
615.1
686.1 707.6
661.9
2012 2014 2015 20162013
635.2
(Billions of U.S. dollars)
–300
0
300
600
1,200
900
975.6
612.8
2009 2011 2012 20132010
12
9
6
3
0
–3
–0.3
2.0
–0.0 –1.6
849.5 817.5
–2.2
785.2
(Billions of yen) (%)
GRAPH 1 GRAPH 2 GRAPH 3
Share of 2012 IT Services Market in the UK
(Revenue Basis)
IT Market Forecasts (EMEA) Net Sales* and Operating Income Margin
87
12
3
4
5
6
(Years ended March 31)
* Including intersegment sales
Net sales (left scale)
Operating income margin (right scale)
services business by promoting delivery
standardization and offshore utilization,
coupled with an enhanced lineup of
cloud offerings. Through these measures,
we are working to transform our opera-
tions from a product-centric business to a
services and solutions business sup-
ported by the product business, in an
effort to enhance earnings.
In the Nordic region, we will use our
track record in the services business with
Nordic-based global enterprises as a
springboard for strengthening our
approach to global companies, as we aim
to expand business centered on our core
cloud and application businesses. More-
over, to improve profitability in the ser-
vices business, we are moving forward on
standardizing and sharing delivery and
business processes, coupled with boost-
ing assurance functions and cutting costs
by stepping up the use of near-shore and
offshore resources.
CUSTOMER SOLUTION PROFILE
Post Office
New system by Fujitsu cuts Post Office support costs by half
The Post Office is at the heart of UK cities,
towns and villages, providing services ranging
from travel insurance to vehicle tax, passports
to postage and driving licences to life insur-
ance. With over 11,700 branches across the
country, the Post Office is the UK’s largest retail
network, and is also the UK’s biggest cash
handler, with more than £40 billion passing
through its network each year.
At the heart of the Post Office’s technology
infrastructure sits Horizon, an application that connects over 29,000 counters across its local
branches. Originally developed and deployed with the help of Fujitsu, the solution needed
refreshing to reduce costs and add new functionality.
Working in close partnership, the Post Office and Fujitsu rolled out a new solution – Hori-
zon Next Generation - connecting all Post Office counters in real-time to one centralised
datacenter. As a result, overall support costs have been reduced by 50%, while an improved
interface now helps Post Office employees to access, understand and sell the organisation’s
extensive range of products and services. Meanwhile, guaranteed service levels of 99.8%
ensure high availability for these business critical services.
As part of addressing the cost reduction objectives, Fujitsu moved application support
and development activities to offshore facilities in India, while a new data centre, based on
Fujitsu blade servers, has been established in Ireland to support the new application.
More recently, the Post Office awarded Fujitsu a significant contract to help introduce new
and improved home phone and broadband services to their customers. Through this pro-
gramme, Fujitsu will help the Post Office to grow their business and further enhance their
brand in online services.
“Horizon Next Generation has transformed how we do business, making us a more
effective organisation - and that is in no small part thanks to Fujitsu.” Steve Beddoe, Senior
IT Services Manager, Post Office.
055
FUJITSU LIMITED ANNUAL REPORT 2013
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