Fujitsu 2010 Annual Report Download - page 81

3. Initiatives in Consideration of the Position of Stakeholders
Supplemental Explanation
Internal Company Rules Reflecting
Consideration for the Position of
Stakeholders
The philosophy and principle of the Fujitsu Way, the guide for the actions of the Group and its employees, is
to bring about a prosperous future that fulfills the dreams of people throughout the world. As part of our
Values, we strive to meet the expectations of all stakeholders, including customers, shareholders, investors,
business partners, and employees.
Activities Promoting Environmental
Protection and Corporate Social
Responsibility
With respect to environmental activities, in the Values section of the Fujitsu Way, we clearly state that “in all
our actions, we protect the environment and contribute to society,” and we are continuing to actively pursue
activities in this area. We are currently implementing programs based on Stage V of the Fujitsu Group
Environmental Protection Program (fiscal 2007, 2009). In March 2006, we extended our environmental man-
agement system to our overseas consolidated subsidiaries, receiving integrated global ISO14001 certification.
With respect to CSR activities, based on the Fujitsu Way, each business unit is promoting thorough adherence
to our Code of Conduct and our customer-centric management perspective in order to earn the trust and
meet the expectations of our stakeholders. Further details are listed in the Fujitsu Group Sustainability Report
that we publish every year.
Fujitsu also became a signatory to the UN Global Compact in December 2009. Participants in the Global
Compact agree to promote its 10 principles relating to human rights, labor standards, the environment, and
anti-corruption. By actively promoting these initiatives, companies perform their corporate social responsi-
bilities and contribute to the creation of a sustainable global society.
Policies to Promote the Provision of
Information to Stakeholders
With respect to our disclosure policies, we recognize that prompt and appropriate disclosure of company
information to shareholders and investors as well as securities analysts is essential to the proper functioning
of the securities markets, and we disclose information in compliance with the Securities and Exchange Law
and regulations of the stock exchanges on which we are listed. Even if we are not legally required to do so
under the regulations, and even if the content of the information is unfavorable to Fujitsu, if we deem the
information to be material to investment decisions, our basic policy is to disclose the information in a manner
that is prompt, accurate, and fair. Moreover, in consideration of the position of customers, communities, and
other stakeholders, for information we deem necessary to disclose, including information that may be unfa-
vorable to Fujitsu, our basic policy is to disclose the information in a manner that is prompt, accurate, and fair.
Other We are promoting a customer-centric management perspective in order to be a trusted and valued partner
to our customers. In order that all employees adopt a customer-centric mindset and apply it to their daily
work, we are deepening our commitment in each business unit to previously initiated management quality
improvement activities and we are attempting to create an organizational framework to facilitate continuous
improvement from a customer-centric perspective. As one specific initiative, among those ideas and sugges-
tions received by customer care centers and contact lines, those concerning real issues about systems and
organizations, not individual matters, are viewed as something that should be shared throughout the Fujitsu
Group. Therefore, the specific details of these problems and examples of how they have been resolved are
shared at regular meetings where Fujitsu Group executives are assembled. As a result, we have a heightened
awareness of what our customers are saying and we can take positive action to make improvements.
IV. Basic Stance on Internal Control Framework and Status of Implementation
Annual Shareholders’ Meeting
Board of Directors
10 members of the board
(including 3 outside board members)
Executive Nomination
Committee and
Compensation Committee
Board of Auditors
5 auditors (including 3 outside auditors)
Accounting Auditor
President and Representative Director
Management Council
(Decisions re. business execution) Corporate Internal
Audit Division
Fujitsu Way
Internal
Control
Division
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Corporate Executive Ocers
Business Group/Group Companies
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Internal audit

Audit

Internal
control audit
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
Instruction


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
matters on

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
079
FUJITSU LIMITED Annual Report 2010
Corporate Governance