DHL 2000 Annual Report Download - page 77

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Further grow th through customized products
We will continue to operate a tight ship in terms of cost management. In ad-
dition,we will direct more of our sales endeavors toward the new channels.
We are building up our electronic service and reducing the number of phys-
ical locations from the 14 we have today to 10 by the end of 2002.Our call
centers will become more efficient thanks to modern technology, and will
be reduced from the present 11 to just 3 by the end of 2001.The contingent
retrenchment will be managed in a socially acceptable manner and in co-
ordination with the labor representatives.
We offer our private customers securities trading as well as private pension
insurance.We will be considerably expanding our services for business cus-
tomers.Larger retail outlets are increasingly specializing in advising small
commercial customers on postal services.In addition, we will be increasing
the number of special business customers outlets from the141 we have today
to 220.Customized products for the logistics industry,the leasing and e-com-
merce sectors will also be added to our range of products.For example,
we will be launching a central system for the secure processing of online
payments.And by the planned integration of the Versorgungsanstalt Post
(Deutsche Post institution for supplementary retirement pensions;VAP)
into the pension service in 2001we will be in a position to offer companies
the service of calculating and maintaining their company pension funds.
FINANCIAL SERVICES
69
2000 1999 Change in %
Retail outlet network: Trends
Number of retail outlets 13,663 13,948 – 2.0
Company-operated outlets 5,590 5,956 – 6.1
thereof, DPAG 4,891 5,562 –12.1
thereof, DPSV 338 206 +64.1
thereof, McPaper 361 188 +92.0
Partner-operated outlets 8,073 7,992 + 1.0
Number of employees in retail outlets 21,000 22,300 –5.8
(DPAG only, calculated as FTEs)
Total opening hours for retail outlet network 553,000 556,000 – 0.5
(hours per week)
Average number of weekly opening hours per retail outlet 41 40 + 2.5
As per Dec. 31