DHL 2000 Annual Report Download - page 27
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Group Management Report
19
M AIL: Breaking the 1999 revenue record
The MAIL corporate division managed to increase its revenue beyond the
high level achieved in the previous year despite growing competition. The
business divisions Mail Communication, Direct Marketing and Press Dis-
tribution make up the MAIL corporate division. In addition to transport
and delivery of written communications,this corporate division sees itself
as a comprehensive service provider for paper-based and hybrid commu-
nication.
In the reporting year revenue in the MAIL corporate division amounted to
€11.7 billion.This stable revenue trend accompanied by slightly declining
average earnings was assured by increased volume,particularly in the Mail
Communication business division.The increase was reflected in almost all
products.The rise in hybrid mail of 63.1% over the previous year was par-
ticularly impressive,proving that the new services on offer are also accepted
by the customers and are generating the anticipated yields.
EXPRESS: European parcel business is grow ing
The EXPRESS corporate division recorded a positive trend in the entire
national and European network. The division is divided up into the busi-
nesses Express Germany for domestic parcel operations, Express Europe
for the European parcel operations and Global Mail for international mail
logistics.Revenues rose by 26.1% over the previous year achieving €6 bil-
lion.In the Express Germany unit,this rise is caused by an increased volume
of business parcels and the positive developments in business from retail
outlet customers.Compared with the previous year,revenues in the Express
Europe business have almost doubled,mainly due to the acquisitions in the
UK,Benelux,Italy and Spain.The Global Mail unit was also able to increase
revenues.Acquisitions and the opening up of new sales and marketing of-
fices abroad contributed substantially to this favorable trend.