DHL 1999 Annual Report Download - page 55

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Euro Express with a presence
in 18 European countries.
Express
61
Corporate Division
Express Germany – Firmly established in the
marketplace
Sales and revenue in the Express Germany area both
grew by 3.9 percent in 1999. Revenue growth was due in
particular to our FREEWAY,PÄCKCHEN and POST-
PAKET products. Business during the holiday season
was also very strong, with the month of December
reporting double-digit growth over the previous year.
Deutsche Post Express GmbH (DPE) was a significant
force behind this positive development. One of the lead-
ing express delivery firms in the German market, it
expanded its role as a premium service provider even
further during the year.
Teaming up with DHL International Ltd. (DHL), DPE
also provides an EXPRESS INTERNATIONAL service,
offered in our retail outlets.The use of DHL’s worldwide
network ensures customers fast delivery.
Deutsche Post Fulfilment GmbH develops customized
logistics solutions, particularly for the mail-order trade.
We are currently executing the largest contract issued in
the German market in 1999, namely, for the provision of
all order processing activities for Tchibo and Eduscho’s
mail order business.We are consequently responsible for
all logistics services, beginning with order processing
and extending to dispatch preparation and distribution,
all the way to invoicing.
Realignment of our sales organization
Our sales organization in Germany was restructured
and totally realigned during the course of 1999 in order
to strengthen our position vis-à-vis the competition.We
combined the previously separate sales areas covered by
Parcel,Express and International.With an eye to provid-
ing individualized customer care, each customer now
has a competent sales representative assigned to him as
his own personal point of contact.