DHL 1999 Annual Report Download - page 53

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Express
59
Growth opportunities through globalization
Logistics and communications markets throughout
Europe are currently undergoing a phase of profound
change. The opening of the monopoly areas has led to
more and more major international corporations enter-
ing Europe’s mail, parcel and express markets and
thereby intensifying competition.
Comprehensive logistics expertise is particularly in
demand in the fast-growing e-Commerce field. An
increasing number of companies use the Internet to
boost their sales volume. However, when it comes to
transporting the goods their customers have ordered
via the Internet, these companies are dependent upon
experienced partners who can provide innovative
distribution and dispatch channels coupled with fast
response times.
The cross-industry internationalization of markets and
increasing segregation are also generating noticeable
impetus for further growth.Segregation is the term used
to designate the trend toward greater numbers of ship-
ments in tandem with less volume per shipment. The
need for efficient transport and distribution services has
grown enormously in the wake of this trend.
Our strategy – Set up a European network
The European courier/express/parcel (CEP) market
offers promising growth opportunities.
In keeping with this strategy, we have acquired strong
local companies and are integrating them into Deutsche
Post Euro Express, our European parcel, express and
distribution network.
Besides expanding our product portfolio with specific
target groups in mind,we are extending the range ofour
focus, putting increasing effort into developing the
business customer segment (B2B) in addition to our
present priority,the private customer segment (B2C).In
the business customer segment, we are opening up new
growth fields with systems and industry solutions and
by expanding our value-added services which range
from order processing to dispatch preparation, distri-
bution and warehousing all the way to invoicing.As a
consequence, we have established a first-class position
in e-Commerce, a market with a promising outlook for
strong growth in the market of the future.
In addition to restructuring our product range, we are
also giving priority to our new sales strategy.This means
that sales and customer services will be more closely
interlinked with one another.These efforts are aimed at
providing our customers comprehensive services with
solutions from “a single source”.
Our 25.001-percent stake in DHL International, the
global leader in cross-border express delivery service,
allows us to offer our customers DHL’s entire range of
products in more than 227 countries worldwide.
Deutsche Post Euro Express –
Partner for international parcel and letter distribution
Corporate Division
“We have set ourselves the goal of establishing Deutsche Post Euro Express throughout Europe as the
name for quality national and international parcel,express and distribution services on a one-stop-
shopping basis.Our range of products and services is built on our logistics,technology and sales net-
work, a network that is unique in Europe.We are also putting this network to use in developing new
market opportunities in the international mail field.”