Cracker Barrel 2004 Annual Report Download - page 15

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800 Meals,
To Go.
BECKY GORMANY
CRACKER BARREL OLD COUNTRY STORE NO. 416
KINGMAN, ARIZONA
One day, around noon, the phone rang in our Kingman,
Arizona store. The person calling was wondering if they could get 800 meals to go.
At the time, the nearby Hulalapia Mountains were being ravaged by wildfires and it seems
the American Red Cross was desperately trying to get all of the firefighters properly fed.
After what we’re sure was a moment of shock, the Associate Manager who answered
the phone said, “Absolutely,” and set to work.
Of course, it was too late to call in reinforcements. But the store’s Employee Training
Coordinator, Becky Gormany, knew the staff was ready. “Boy, did our staff rock… It
was awesome to see what can be done when you use teamwork.”
With just four cooks on hand, the store managed to turn out 16 cases of meatloaf,
8 cases of fried chicken, 400 pounds of mashed potatoes, and 3,200 biscuits and corn-
bread. All while still cooking regular orders for guests in the restaurant.
Later, the firefighters asked the Arizona Bureau of Land Management to work specif-
ically with Cracker Barrel, because Cracker Barrel employees really supported their efforts.
And we do. Just as much as we appreciate the efforts of four hardworking cooks, a
resourceful trainer, and one pretty special store, out in Kingman, Arizona.