Baker Hughes 2013 Annual Report Download - page 34

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2013 Annual Report 4
•Completion and Production products and services consist of the following:
•Completion Systems - includes products and services used to control the flow of hydrocarbons within
a wellbore including sand control systems; liner hangers; wellbore isolation; expandable tubulars;
multilaterals; safety systems; packers and flow control; and tubing conveyed perforating.
•Wellbore Intervention - includes products and services used in existing wellbores to improve their
performance including thru-tubing fishing; thru-tubing inflatables; conventional fishing; casing exit
systems; production injection packers; remedial and stimulation tools; and wellbore cleanup.
•Intelligent Production Systems - includes products and services used to monitor and dynamically
control the production from individual wells or fields including production decisions services; chemical
injection services; well monitoring services; intelligent well systems; and artificial lift monitoring.
•Artificial Lift - includes electric submersible pump systems; progressing cavity pump systems; gas lift
systems; and surface horizontal pumping systems used to lift large volumes of oil and water when a
reservoir is no longer able to flow on its own.
•Upstream Chemicals - includes chemicals and chemical application systems to provide flow
assurance, integrity management and production management for upstream hydrocarbon production.
•Pressure Pumping - includes cementing, stimulation, including hydraulic fracturing, and coil tubing
services used in the completion of new oil and natural gas wells and in remedial work on existing wells,
both onshore and offshore. Hydraulic fracturing is the practice of pumping fluid through a wellbore at
pressures and rates sufficient to crack rock in the target formation, extend the cracks, and leave behind
a propping agent to keep the cracks open after pumping ceases. The purpose of the cracks is to
provide a pathway that allows for the passage of hydrocarbons from the rock to the wellbore, thus
improving the production of hydrocarbons to the surface.
We also provide dedicated project solutions to our customers through our Integrated Operations group.
Integrated Operations is focused on the execution of projects that have one or more of the following attributes:
project management, well site supervision, well construction, intervention, third party contractor management,
procurement and rig management. Contracts for this business unit tend to be longer in duration, often spanning
multiple years, and may include significant third party components to supplement the core products and services
provided by us. By partnering with Integrated Operations, customers access a comprehensive business solution
that leverages our technical expertise, relationships with third party and rig providers, and our industry leading
technologies.
Additional information regarding our oilfield products and services can be found on the Company’s website at
www.bakerhughes.com. Our website also includes details of our hydraulic fracturing operations, including the
chemical content of our fluids systems, our support of the Chemical Disclosure Registry at www.fracfocus.org, and
information on our SmartCare™qualified systems and products, which are intended to maximize performance while
minimizing our impact on the community and environment.
Industrial Services
Industrial Services consists primarily of our downstream chemicals, and process and pipeline services
businesses. Downstream chemicals provides products and services that help to increase refinery production, as
well as improve plant safety and equipment reliability. Process and pipeline services works to improve efficiency
and reduce downtime with inspection, pre-commissioning and commissioning of new and existing pipeline systems
and process plants.
MARKETING, COMPETITION AND CONTRACTING
We market our products and services within our four geographic regions on a product line basis primarily
through our own sales organizations. We ordinarily provide technical and advisory services to assist in our
customers’ use of our products and services. Stock points and service centers for our products and services are
located in areas of drilling and production activity throughout the world.
Our primary competitors include the major diversified oilfield service companies such as Schlumberger,
Halliburton and Weatherford International, where the breadth of service capabilities as well as competitive position
of each product line are the keys to differentiation in the market. We also compete with other companies who may
participate in only a few of the same product lines as us, for example, National Oilwell Varco, Ecolab, Newpark