Telus 2014 Annual Report Download - page 12

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12
In 2013, we extended a contract to provide connectivity services to a major power
supplier in Alberta.
We continued to develop our position and expand our footprint in the health care sector,
turning information into better health outcomes for Canadians and driving improved patient
experience through the delivery of patient pre- and post-care education and medical records
management. By the end of 2014, TELUS’ health activities consisted of three lines of health
solutions:
Provider Solutions: Our provider solutions include electronic medical records
(EMR) for physicians and pharmacy management solutions for pharmacists, as well
as a series of patient engagement solutions that drive collaboration between
patients, pharmacists and physicians (e.g. medication portal for consumers). TELUS
has a strong presence in Canada as an EMR provider, currently reaching close to
14,000 physicians. We are also one of the largest providers of pharmacy
management solutions in the country servicing close to 3,000 pharmacies. TELUS’
Pharma Space®, our platform that enables patients anytime, anywhere access to
their drug profiles and allows them to perform online refills via the web or mobile
devices, has more than 300,000 registered users. Amongst the many benefits of our
pharmacy solutions, is that they increase business productivity for pharmacists and
place care in the hands of patients.
Payor Solutions: Our payor solutions include health claims management solutions
that are managed directly at the point-of-service for public and private insurers.
Payor solutions transport, process and adjudicate claims, providing processing
support to more than 13 million Canadians. Our eClaims solution is used by close to
25,000 extended healthcare providers, including: physiotherapists, chiropractors,
vision care providers and other allied healthcare providers. Our Health analytics
solution is used by healthcare stakeholders to analyze the efficacy of programs and
to optimize plans.
Health Enterprise Solutions: Our health enterprise solutions support health
authorities, hospitals and government with solutions such as electronic health
records, personal health records, eScheduling, eReferral and home health
monitoring. These scalable solutions enable quick access to vital data, encourage
collaboration and increase efficiency across the healthcare continuum while
empowering Canadians to better manage their health at home. Our home health
monitoring and personal health records solutions are active in five key provinces in
Canada. Approximately 44,000 healthcare professionals use our OACIS clinical
information system for hospitals and TELUS Health integration platform.
Providing integrated solutions that differentiate TELUS from its competitors
In November 2012, we stopped charging activation and renewal fees for wireless
subscribers. Partially in place of the activation or renewal fee, we began charging
subscribers $10 if they required a SIM card, which charge was previously included in the
activation or renewal fee. Our clients are now realizing net activation or renewal savings
even when a SIM card is required.
Also in 2012, we introduced TELUS Managed Mobility Services powered by Vox Mobile – a
service offering that manages an enterprise’s mobile infrastructure and devices from