Telus 2012 Annual Report Download - page 15

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15
EMPLOYEE RELATIONS
As at December 31, 2012, we employed approximately 42,400 employees, including
approximately 14,300 employees in TELUS International that are located outside of
Canada. Approximately 12,585 of our employees are unionized.
We are signatories to five collective agreements. The largest agreement is with the
TWU, covering approximately 11,000 clerical, operator services and technical
employees in the wireless and wireline segments across Canada. The current collective
agreement with the TWU came into effect on June 9, 2011 and expires on December 31,
2015. Highlights of the agreement include improved hours of work and scheduling
provisions for frontline customer experience team members, improved ability to re-
engage retired team members and provisions to enable continued participation in
TELUS’ At Home Agent and Work Styles programs.
In the province of Quebec, our employees in the wireline segment are covered by two
collective agreements. The agreement with the Syndicat Québécois des employés de
TELUS (“SQET”) which covers approximately 900 trades, clerical and operator services
employees came into effect on August 5, 2010 and expires on December 31, 2014. The
second wireline agreement with the SAMT, covers approximately 620 professional and
supervisory employees. The previous agreement with the SAMT expired on
December 31, 2011 and in late November 2012, members of the SAMT ratified a new
collective agreement that came into effect on December 6, 2012 and expires on March
31, 2017. The SAMT also represents a small number of employees in the wireless
segment under a separate collective agreement.
Our subsidiary, TELUS Sourcing Solutions Inc., is a signatory to a collective agreement
with the B.C. Government and Services Employees' Union (“BCGEU”) which covers
approximately 60 employees and expires on April 30, 2013.
RISK FACTORS
The risk factors in MD&A Section 10 Risks and risk management are hereby
incorporated by reference.