Telus 2012 Annual Report Download - page 14

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14
In our annual Pulsecheck survey of team members administered by Aon Hewitt, our
employee engagement score increased by 10 points to 80% in 2012, following a 13-
point increase in 2011. Significant improvements were noted in several areas including
our work processes, career opportunities, performance development, recognition and
compensation. These substantial increases in employee engagement in each of the last
two years have helped us focus on putting the customer first.
Going to market as one team under a common brand, executing a single strategy
In June 2011, the membership of the Telecommunications Workers Union (“TWU”)
ratified a new collective agreement that currently covers approximately 11,000 active
TELUS team members across Canada in our wireline and wireless business segments.
The new agreement was reached without a labour disruption and will expire at the end of
2015.
In late November 2012, the membership of the Syndicat des agents de maîtrise de
TELUS (“SAMT”) strongly endorsed a new collective agreement. The new agreement is
effective through March 31, 2017, and covers approximately 620 professional and
supervisory employees in the TELUS Quebec operating region.
For additional details on 2012 developments and other events or conditions that
influenced our general development, see the MD&A Section 2.2 Strategic imperatives,
as well as progress on our corporate priorities in MD&A Section 3: Key performance
drivers. For a discussion of changes in our business expected in 2013, see MD&A
Section 1.5 Financial and operating targets for 2013 and Section 9: General Outlook.
For a review of the events and conditions that influenced our general development
during 2010 and 2011, and how our business developed over those two years, see the
2010 and 2011 Management’s Discussion & Analysis, Section 1.2 Canadian economy
and telecommunications industry, Section 2.2 Strategic imperatives, as well as progress
on our corporate priorities for the relevant year in Section 3: Key performance drivers.