Telus 2007 Annual Report Download - page 14

Download and view the complete annual report

Please find page 14 of the 2007 Telus annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 52

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52

14
supplier of certain IP and telecommunications services at Intrawest resorts across
Canada, and an agreement with a large manufacturer to provide and manage Internet-
based voice and data services. In 2006, in addition to several other multi-million dollar
contracts, TELUS secured a five-year $140 million contract with the Government of
Ontario to provide fully managed network access services. In 2007, TELUS won several
major enterprise contracts, including a five-year $200 million transaction with the
Department of National Defense for its national and international locations.
In 2005, TELUS purchased a controlling interest in Ambergris Solutions Inc. (“TELUS
International Philippines”), which provides TELUS with international call centre capability
and backup capabilities. The international call centre capability provides support for
TELUS’ bids to offer competitive call centre services to potential new clients. In 2006,
TELUS further increased its ownership interest in TELUS International Philippines.
In 2006, TELUS strengthened its IT capabilities by acquiring Assurent Secure
Technologies, a world-leading Canadian information technology security services and
research company. TELUS is leveraging Assurent’s global reputation and expertise to
provide solutions that help customers protect their assets, identities, and information.
TELUS continues to focus on enhancing operational efficiency and effectiveness in its
wireline business. In 2004 and 2005, a number of initiatives were undertaken, noticeably
in the information technology resources area and in the merger of two customer-facing
business units, aimed to enable greater efficiencies of scale, improve effectiveness of
program delivery, improve competitiveness in the marketplace and improve operating
and capital productivity. In 2006, TELUS fully or partially contracted out a number of
non-core functions including property management, custodial services, building
maintenance, mail services, fleet maintenance, and pay phone coin counting. In
addition, management rationalized a number of offices into larger centres and completed
the consolidation of two field dispatch centres. In addition, a number of process
improvement and automation initiatives were undertaken.
In 2007, efficiency activities were somewhat curtailed due in part to a major
implementation of a consolidated order entry and billing system in Alberta to some one
million customers which brought about the need for extra labour in the short term. In
2008, there will be a heightened focus to indentify opportunities which deliver continuous
cost improvements through network evolution, workforce and process optimization, and
system enhancements.
The operating profitability of non-ILEC operations has been steadily improving because
of continued data-focused growth, cost containment efforts and increases in the
proportion of services provided on TELUS facilities. See “TELUS’ national growth
strategy”.