Salesforce.com 2005 Annual Report Download - page 207
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CONFIDENTIAL TREATMENT REQUESTED
*** Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request.
Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission.
Escalation 2
Customer's Implementation Manager
Or
Manager Response Center
Escalation 3
Manager – IT/Network Support ERC
Installations
1. Power Installations
CATEGORY DESCRIPTION REQUIREMENTS NONCOMPLIANCE
Regular Power
Circuit
Installations –
AC Circuits
1 to 9 AC circuits
5 business days if the IBX Center is in Green status or 8 business days if the IBX Center is in Yellow
status (or such other period as may be mutually agreed to in writing by the parties regardless of Green
or Yellow status) from Equinix's acceptance of the applicable Order, provided that:
• Cage is pre-wired;
• Circuits are 120v: 20-amp, 30-amp; 208v: 20-amp (single-and three-phase), or 30-amp
(single-and three-phase).
• Standard termination of power strip or hard-wired to customer equipment.
[***]
Regular Power
Circuit
Installations –
DC Circuits
1 to 6 DC circuits
6 business days if the IBX Center is in Green status or 9 business days if the IBX Center is in Yellow
status (or such other period as may be mutually agreed to in writing by the parties regardless of Green
or Yellow status) from Equinix's acceptance of the applicable Order, provided that:
• Cage is pre-wired;
• Standard DC power is 30-amp and 60-amp; and
• Standard termination of fuse panel or hard-wired to Customer equipment
If the IBX Center is in Red status, Equinix and Customer will work together in good faith to determine
a delivery date, which delivery date will not exceed 15 business days from Equinix's acceptance of the
applicable Order
[***]
C-4