Salesforce.com 2005 Annual Report Download - page 199

Customer Care Website: The customer care website accessible via the Internet at a location designated by Equinix, which it has the right to change from
time to time.
Customer Cross-Connect: A physical interconnection, including cable, connections, and other wiring, that (i) does not exit Customer's cage, (ii) does not
connect Customer to another Equinix customer, and (iii) interconnects (a) Equipment belonging to the Customer or (b) POD Equipment that is provided by an
Equinix Entity and that is in Customer's cage with Customer's Equipment.
Customer's Equipment: All network and/or computer equipment (including wiring and Customer Cross-Connects between such equipment and Customer's
POD Equipment) that is located in the Licensed Space, regardless of whether such equipment is owned, leased, licensed or otherwise obtained for use by
Customer, Customer's Authorized Persons, Accompanying Persons, or Associated Entities (but this does not include Cross-Connects or POD Equipment that
is provided by an Equinix Entity and that is located in Customer's Licensed Space).
Customer Parties: Customer and the Affiliates, owners, officers, directors, employees, contractors and agents of Customer or of the Affiliates of Customer.
Equinix: References to Equinix refer to the Equinix Service Provider(s) who will provide the applicable Service(s), although in any of those references an
Equinix Entity selected by Equinix, Inc. may act on behalf of such applicable Equinix Service Provider(s).
Equinix Entities: Equinix Operating Co., Inc., Equinix Inc. and Equinix Pacific, Inc., and each of which individually is an Equinix Entity
Equinix Parties: Each of the Equinix Entities and the Affiliates, owners, officers, directors, employees, contractors and agents of one or more of the Equinix
Entities or of the Affiliates of one or more of the Equinix Entities.
Equinix Service Providers: Each Equinix Entity that has agreed to one or more Orders with Customer. Notwithstanding the foregoing, if, on behalf of
another Equinix Entity, an Equinix Entity agrees to an Order with Customer, it is the Equinix Entity that will provide the Services and on whose behalf the
Order was entered into who will be deemed both (i) the Equinix Service Provider for such Order and (ii) the Party who executed or agreed to such Order for
all purposes under this Agreement.
IBX Centers: The Internet Business Exchange Centers leased or owned by an Equinix Entity in which Customer licenses Licensed Space or receives Services
from Equinix pursuant to an Order.
Licensed Space: The areas licensed by Customer under this Agreement and the Orders and as identified in the Orders as to the amount of space. Subject to
Section 4(b), for each Licensed Space, Equinix will determine at all times during the Term the exact location in the IBX Centers where the Licensed Space
will be located, and Equinix will notify Customer accordingly.
Online Order: An Order for Services placed by Customer via the Customer Care Website and accepted by Equinix pursuant to Equinix's then current
ordering procedures (as well as any amendment to such Order reflected in a change order agreed to by the parties in accordance with the terms of the
applicable change order, the Order and this Agreement).
Online/Phone Order Term: For each Service ordered by an Online Order or Phone Order, the period commencing on the Billing Commencement Date for
such Service and ending (i) when the License (as defined in Section 9(l)) for the Licensed Space into which such Service is provided expires or terminates
pursuant to this Agreement or (ii) one (1) year after the Billing Commencement Date if such Service is not provided in a Licensed Space.
Order: Any Sales Order, Online Order or Phone Orders between Customer and Equinix. A change order that amends an Order is not itself considered to be
an Order under this Agreement, but is instead considered to be an amendment of an existing Order under this Agreement.
Order Confirmation: A document which confirms, among other things, the Services, the quantity of such Services and the prices of such Services ordered in
an Online Order or Phone Order and which is issued by Equinix and returned to Equinix pursuant to the instructions set forth in such document.
Party: Customer and each of the Equinix Entities. References to "each Party" include Customer and each Equinix Entity. References to the "other Party,"
means, as to Customer, each of the Equinix Entities, and as to each of the Equinix Entities, such references mean Customer. Where the Agreement provides
that "either Party" has a right to take an action under certain circumstances, one or more Equinix Entities may take such action (i.e. if one or more Equinix
Entities wishes to take such action, it is not necessary that all Equinix Entities take such action).
Phone Orders: An Order for Services placed by Customer via telephone and accepted by Equinix pursuant to Equinix's then current ordering procedures (as
well as any amendment to such Order reflected in a change order agreed to by the parties in accordance with the terms of the applicable change order, the
Order and this Agreement).
POD Equipment: The (i) patch panels, DSX panels for category 5 twisted pair, co-axial, single and multi-mode fiber, or (ii) other appropriate (as reasonably
determined by Equinix) point of demarcation equipment.
Policies: The procedures, rules, regulations, security practices and policies adopted by Equinix that are then in effect for the IBX Centers, and as they may be
amended from time to time by Equinix in accordance with this Agreement and so notified to Customer. The version of the Policies in effect as of the MSA
Effective Date is set forth in Exhibit D of this Agreement.
Power Services: Power circuits ordered by Customer. For the avoidance of doubt, Power Services do not include power provided by Equinix as part of a
bundled service.
Sales Orders: All written sales orders executed by Customer and Equinix that provide that such sales orders are governed by, and incorporated by reference
into, this Agreement (as well as any amendment to such Order reflected in a change order agreed to by the parties in accordance with the terms of the
applicable change order, the Order and this Agreement).