Qantas 2012 Annual Report Download - page 143
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FOR THE YEAR ENDED 30 JUNE 2012
Heading
CUSTOMERS
Our Customers are the core of everything we do. The
Group is continually investing in aircraft, product,
service and innovative technology to provide an
exceptional experience for customers.
PEOPLE
The success of the Qantas Group is underpinned
by our Employees being skilled, motivated and
supported to do great things.
COMMUNITY
The Group is not just a provider of air services, it is
a major driver of economic activity in Australia and
a responsible member of the Australian community.
FINANCIAL SUSTAINABILITY
We strive to build a strong viable business capable
of delivering superior returns to shareholders over
the long term. If we achieve our goals in all of these
areas, financial sustainability is the outcome.
ECONOMICSOCIAL
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