Qantas 2006 Annual Report Download - page 30

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Catering
Qantas has two wholly-owned catering operations – Qantas Flight
Catering Limited (QFCL) and Caterair Airport Services Pty Limited
(Caterair) – which are leaders in the large-scale fl ight catering
industry. QFCL has centres in Adelaide, Brisbane, Melbourne, Perth
and Sydney and Caterair operates centres in Cairns and Sydney.
Qantas’ frozen meal facility, Snap Fresh, operates out of Brisbane.
Between them, the facilities employ around 3,800 people.
In 2005/06, these facilities prepared more than 42 million meals
for Qantas as well as 30 other airlines and non-airline clients. More
than 29 million of these meals were served on Qantas fl ights.
Following a review of catering that included both major
restructuring opportunities and a potential sale of the business,
Qantas announced in June 2006 that it would retain its catering
business and substantially restructure the operation.
The restructure is initially focusing on the QFCL Sydney and
Caterair Sydney facilities, which carry out the greatest volume
of work for Qantas and client airlines. All client airline catering
services will be provided by Caterair, while QFCL will concentrate
on Qantas catering requirements. This will streamline processes
and lead to efficiency improvements.
The catering reorganisation will include the other catering centres,
with the exception of Snap Fresh, and will involve a review of the
supply chain, improving product engineering and demand
forecasting, reducing inventory lines, leveraging buying power
and improving the use of food production technologies.
“Many months before passengers receive their meal infl ight, Australian chef Neil Perry
works with Qantas chefs to design the menus. Following exact specifi cations, using
the best seasonal ingredients and paying attention to every detail, chefs and catering
staff turn these menus into reality.” Grant Fenn, Executive General Manager Associated Businesses
Associated Businesses
28