Pitney Bowes 2005 Annual Report Download - page 23

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George Washington University has
24,000 students from all 50 states and
more than 130 countries. And they all
count on packages from home and
elsewhere — some 10,000 to 20,000
packages for students arrive on campus
each month. The university turned to
Pitney Bowes — its partner for the
university’s other mail operations — to
develop a more efficient, reliable package
service. Under the old system, drivers
went directly to the students’ residence
halls and left the packages at the front
desk. Sometimes, packages were
misplaced and had to be tracked down.
That’s all changed. Now, all student
packages, regardless of the carrier, are
delivered to a centralized package center.
Each package is scanned by a Pitney
Bowes employee into the Arrival®
package system. The Arrival system
automatically generates an e-mail
alerting the student that a package has
arrived. The student simply goes to the
centralized package center to pick it up.
And tracking down packages is no longer
an extracurricular activity.
George Washington University