Pitney Bowes 2005 Annual Report Download - page 12

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10
T-Mobile
T-Mobile gives its customers almost
endless freedom to roam. Far from a
world without borders, though, T-Mobile
does business across an ever-shifting
patchwork of overlapping tax jurisdictions,
including federal, state, county and
municipal governments, plus
unincorporated areas and special
tax districts. Applying all the relevant
taxes to more than 20 million individual
bills each month is a real challenge.
To get it right, T-Mobile relies on
GeoTAX®software from Pitney Bowes’
Group 1 Software. The GeoTAX database
continually tracks and updates taxation
boundaries across the U.S. and assigns
tax jurisdictions and tax rates based
on the latitude and longitude of
individual addresses, achieving as
high as 99 percent accuracy.
Accurate bills help reinforce T-Mobile’s
reputation for stellar customer service.
The first mobile communications brand to
offer service on both sides of the Atlantic
using a single digital technology standard,
T-Mobile again earned highest honors
from J.D. Power and Associates in
2005 for customer satisfaction among
wireless providers.