Fujitsu 2012 Annual Report Download - page 57

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structure enhancements. Plans call for applying this same model
to storage and PCs to spur revitalization in the platform products
business as a whole.
In Canada, along with maintaining our traditional strengths
in consulting and the solutions business, we are looking to diver-
sify our offerings by strengthening our hand in the new field of
managed services. We will also use Saskatchewan-based busi-
ness and IT consulting solution and services provider TMC,
acquired by Fujitsu in 2012, to reinforce business development in
Central and Western Canada.
With respect to business development in emerging markets,
in product-centered Brazil, we will promote business expansion,
including in the services business. We will also position Brazil as
a hub market from which we will push for business development
in other regions in South America. Specifically, we will support
the business development of customers from Europe in South
America and target winning business deals for global accounts.
In North America’s optical transmission systems market,
investments to enhance mobile backhaul and other backbone
infrastructure to cope with LTE (Long Term Evolution) and the
increase in data traffic are set to continue during 2012. Along
with working to win business deals that these trends present,
Fujitsu will advance initiatives for developing the Canadian
market and achieving expansion in the services business.
Customer Solution Profile
Blue Cross and Blue Shield of North Carolina (BCBSNC) is a well-
known leader in delivering innovative health care products, services
and information to over 3.6 million members, including approxi-
mately 900,000 served on behalf of other Blue Plans. For over 78
years, the state’s largest health insurer has served its customers by
offering health insurance at a competitive price and has served the
people of North Carolina through support of community organiza-
tions, programs and events that promote good health.
In December, Fujitsu America, Inc. (FAI) signed a major agree-
ment with BCBSNC, under which FAI purchased the BCBSNC data
center (located in Research Triangle Park, NC) and is providing a
variety of ICT infrastructure services to BCBSNC. As part of this infra-
structure, Fujitsu also welcomed approximately 185 talented employ-
ees from BCBSNC to FAI.
The agreement is valued at $250 million over five years and
includes ownership, management and support of various technology
systems and functions—such as computer mainframes, servers, desk-
top PCs, telephone systems, networks and technology security.
Fujitsu is taking over a 32,000-square-foot facility that includes about
18,000 square feet of space devoted to ICT functions. About half of
that ICT space is currently being used.
Blue Cross and Blue Shield of North Carolina
Fujitsu America enters into major ICT infrastructure services outsource agreement
with Blue Cross and Blue Shield of North Carolina
“We entered into this agreement to find ways to reduce costs and
increase flexibility while maintaining high levels of quality and
service,” said BCBSNC CIO Jo Abernathy. “We’re pleased with Fujitsu
America’s strong, comprehensive and continued commitment to our
people, business needs and technology."
055
FUJITSU LIMITED ANNUAL REPORT 2012
Performance