BT 2013 Annual Report Download - page 34

Business
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Products and services
We combine our products and services with industry expertise and
consulting services. We have simplified our products – categorising
them around what our customers need and making them more
straightforward to buy and link together. Those categories are:
BT Assure – Security that protects
People and businesses are using more mobile devices, social media
and cloud services. Together with the growth in cyber-attacks, this
means that customers are prioritising security. We provide a range
ofsecurity products and services including firewalls, web security,
intrusionprevention and threat monitoring.
BT Compute – Services that adapt
Businesses want reliable but flexible IT platforms and services for their
applications, data storage and security. We provide IT services in our
worldwide data centres and deliver them over our global network.
BT Connect – Networks that think
Our network services connect our customers to their people, their own
customers and to the world. We offer a range of IP, Ethernet and web-
based network services. We deliver these in more than 170 countries
over a range of access technologies including DSL, VPN and satellite.
BT Contact – Relationships that grow
We provide a range of contact centre services to help our customers
build stronger relationships with their customers. Our services provide
the option of using email, web chat, social media and the phone – either
via automated systems or dedicated advisors. Our cloud solution gives
customers more flexibility and control over their costs by allowing
capacity to change in response to demand.
BT One – Communications that unify
Businesses communicate in a number of different ways – by phone,
SMS, voicemail, instant messaging, email, video conferencing and
data-sharing solutions. They want these channels to be integrated
and work together. Our collaboration services help customers simplify
their communications and transform the way they interact with their
customers, colleagues, partners and suppliers.
BT Advise – Knowledge that delivers
Our experts around the world provide consulting, integration and
managed services to our customers. They help solve business problems.
They have a range of specialisms, certifications and accreditations to
make sure customers get the best out of our products and services.
Industry-specific solutions
As every industry has its unique needs and challenges, we provide a
range of industry-specific solutions. For example, BT Radianz links
financial institutions from around the world, giving them access to
hundreds of critical applications. BT for Life Sciences R&D lets research
scientists collaborate on a secure platform. BT Trace helps organisations
manage increasingly complex global supply chains by giving them a
single real-time view of their operations.
BT Retail
BT Retail has four customer-facing divisions: BT Consumer, BT Business,
BT Ireland and BT Enterprises.
BT Consumer
We are the leading consumer voice and broadband provider in Great
Britain and have a growing pay-TV service. We sell our services under
the BT and Plusnet brands.
We help our BT-branded services stand out from the competition
by offering a range of extra features. Plusnet provides voice and
broadband services for more cost-conscious customers who value our
highly-regarded customer service. We are a member of the YouView TV
consortium and during the year secured a wide range of sports content
to show on our BT Sport channels.
BT Business
We supply SMEs in Great Britain with fixed calls and lines, broadband,
mobility and IT services as well as data and voice networks. We also have
specialist arms within BT Business including:
BT iNet A Cisco centre of excellence specialising
in infrastructure, security and unified
communications
BT Engage IT A leading provider of business-to-business
IT equipment and services
BT Business Direct An online store providing IT, computing
and networking equipment plus associated
installation and support services
BT Ireland
In Northern Ireland, we are the leading communications services
provider for consumers, SMEs and the public sector. We run the copper
access network and our fibre rollout has reached over 90% coverage,
making Northern Ireland one of the best connected regions in Europe.
In the Republic of Ireland, we serve corporate and public sector
customers and are one of the country’s largest providers of wholesale
network services.