BT 2013 Annual Report Download - page 3

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2 Chairman’s introduction
Overview
3 Our purpose
3 Who we are and what we do
4 Our strategy
5 Our business model
6 Financial highlights
7 Our progress against our strategic
priorities
Strategy
12 Chief Executive’s introduction
13 Our strategy
14 Our strategic priorities
17 Our business model
18 Our people
20 Our assets and resources
22 How we measure our progress
23 Our risks
Business
30 Operating Committee
31 How we deliver our strategy
36 Our customers and markets
38 Regulation
Performance
42 Group Finance Director’s
introduction
43 Group financial performance
53 Line of business performance
61 Our performance as a responsible
and sustainable business
Governance
64 Chairman’s governance report
65 Board of Directors
67 How we govern the company
71 Reports of the Board Committees
93 Directors’ information
94 General information
97 Shareholders and Annual
General Meeting
Financial statements
100 Report of the independent auditors
Consolidated financial statements
102 Consolidated financial statements
107 Notes to the consolidated financial
statements
163 Report of the independent auditors
Parent company financial statements
164 Financial statements of BT Group plc
167 Subsidiary undertakings
Additional information
170 Alternative performance measures
173 Selected financial data
175 Financial and operational statistics
177 Information for shareholders
191 Cross reference to Form 20-F
195 Glossary of terms
Page number icons
Video content online
Further reading online
Sustainability material
in our report
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17
Welcome to BT Group plc’s Annual Report & Form 20-F 2013
In this report you will find information on: our strategy; how we deliver
our strategy; how we have performed; and how we govern our business.
OverviewBusiness Strategy
Performance
Governance
Financial statements
Additional information
Online Annual Report
www.bt.com/annualreport
Online Better Future Report
www.bt.com/betterfuture
This is the BT Annual Report for the year ended 31 March 2013. It complies with UK regulations and comprises part of
the Annual Report on Form 20-F for the US Securities and Exchange Commission to meet US regulations. This annual
report has been sent to shareholders who have elected to receive a copy. The separate Summary financial statement &
notice of meeting 2013 has been issued to shareholders who have elected to receive a shorter document.
Please see cautionary statement regarding forward-looking statements on page 177.
In this document, references to ‘BT Group’, ‘BT’, ‘the group’, ‘the company’, ‘we’ or ‘our’ are to BT Group plc (which
includes the activities of British Telecommunications plc) and its subsidiaries and lines of business, internal service unit,
or any of them as the context may require.
A reference to a year expressed as 2012/13 is to the financial year ended 31 March 2013 and a reference to a year
expressed as 2013 is to the calendar year. This convention applies similarly to any reference to a previous or subsequent
year. References to ‘this year’, ‘the year’ and ‘the current year’ are to the financial year ended 31 March 2013.
References to ‘last year’ and ‘the prior year’ are to the financial year ended 31 March 2012.