Anthem Blue Cross 2012 Annual Report Download

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1
Strengthening
our Foundation
2012 Annual Report
View our story
Effective
Delivery System
Enhanced
Consumer Experience
Affordable
Health Care
Healthier
Communities
Continued
Financial Performance

Table of contents

  • Page 1
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance Strengthening our Foundation View our story 1

  • Page 2
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance CareMore Patient-centered Primary Care Watson For a More Effective Delivery System WellPoint, through its affiliated health plans, has ...

  • Page 3
    ... CareMore Medicare Advantage members, the personalized care includes weekly in-home visits by a nurse practitioner. CareMore serves members in California, Arizona and Nevada and in 2012 WellPoint expanded the CareMore model for members in its affiliated plans in Virginia and New York. Strengthening...

  • Page 4
    ...expanding on the patient-centered medical home or PCMH model and making a meaningful investment in primary care by increasing revenue opportunities for primary care physicians, enhancing information sharing, and providing care management support to physician offices. Strengthening our Foundation 4

  • Page 5
    ... the utilization management process, and to help physicians more quickly and accurately identify treatment options for complex health conditions, such as cancer. In 2013, WellPoint is working with oncologists from the Maine Center for Cancer Medicine and WESTMED Medical Group to test a new oncology...

  • Page 6
    ... Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance 1-800 CONTACTS Health and Well-being Investments Well-being For an Enhanced Consumer Experience WellPoint, through its affiliated health plans...

  • Page 7
    ... For an Enhanced Consumer Experience 1-800 CONTACTS Health and Well-being Investments Well-being 1-800 CONTACTS In June 2012, WellPoint acquired 1-800 CONTACTS, the largest direct-to-consumer retailer of contact lenses in the United States. 1-800 CONTACTS' business model of delivering...

  • Page 8
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For an Enhanced Consumer Experience 1-800 CONTACTS Health and Well-being Investments Well-being Health and Well-being Investments As the ...

  • Page 9
    ... services • Improved connectivity via speech analytics and the multi-channel contact center • Mobile access including electronic ID cards and a provider directory • LiveHealth Online to allow member to access a doctor, in a non-emergency, through live audio/video and secure online chats...

  • Page 10
    ... in the Medicaid marketplace, WellPoint acquired Amerigroup in 2012. Managed care companies like Amerigroup, which specialize in Medicaid, will play a vital role toward improving care and helping state and federal governments better manage their health care costs. Strengthening our Foundation 10

  • Page 11
    ... Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For more Affordable Health Care Amerigroup Narrow Networks Health Marketplace Amerigroup WellPoint is now the nation's largest Medicaid managed...

  • Page 12
    ...that includes narrow networks is important for all market segments, including small, midsize, large and national accounts, as well as the individual market. WellPoint's plans are working with health care professionals and provider systems to improve care coordination and invest in the doctor-patient...

  • Page 13
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For more Affordable Health Care Amerigroup Narrow Networks Health Marketplace Health Marketplace The Health Marketplace is changing the way...

  • Page 14
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance WellPoint Foundation Community Service Day Associate Giving Campaign For Healthier Communities WellPoint is improving the health of the ...

  • Page 15
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Healthier Communities WellPoint Foundation Community Service Day Associate Giving Campaign WellPoint Foundation The health-improving ...

  • Page 16
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Healthier Communities WellPoint Foundation Community Service Day Associate Giving Campaign Community Service Day WellPoint associates, ...

  • Page 17
    ... Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Healthier Communities WellPoint Foundation Community Service Day Associate Giving Campaign Associate Giving Campaign Each year WellPoint...

  • Page 18
    ... enhance value for customers and shareholders. Recent acquisitions of Amerigroup and 1-800 CONTACTS have increased WellPoint's services and capabilities in key markets, while investments in the expansion of the CareMore model and in preparation for health insurances exchanges reinforce the company...

  • Page 19
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Continued Financial Performance At a Glance At a Glance Financial Tables Company Profile At WellPoint, we believe there is an important ...

  • Page 20
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Continued Financial Performance At a Glance At a Glance Financial Tables 2012 Metric Highlights *Adjusted Diluted Earnings per Share is...

  • Page 21
    ... and Dental products which provide administrative efficiency and enhanced product value. Federal Employee Program (FEP) United States government employees and their dependents within our geographic markets through our participation in the national contract between the Blue Cross and Blue Shield...

  • Page 22
    ... Tables 2012 Membership 44% Fully-insured 2012 Medical Membership (in millions) Self-funded Fully-insured Local Group National Accounts BlueCard Individual State Sponsored Federal Employee Senior 20,176 15,954 14,634 6,999 5,016 1,855 4,561 1,520 1,545 56% Self-funded Strengthening our Foundation...

  • Page 23
    ...Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Continued Financial Performance Financial Tables At a Glance Financial Tables The information presented below is as reported in WellPoint's 2012 Annual Report on Form...

  • Page 24
    ...Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Continued Financial Performance Financial Tables At a Glance Financial Tables The information presented below is as reported in WellPoint's 2012 Annual Report on Form...

  • Page 25
    ...Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Continued Financial Performance Financial Tables At a Glance Financial Tables The information presented below is as reported in WellPoint's 2012 Annual Report on Form...

  • Page 26
    ...Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Continued Financial Performance Financial Tables At a Glance Financial Tables The information presented below is as reported in WellPoint's 2012 Annual Report on Form...

  • Page 27
    ...Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Continued Financial Performance Financial Tables At a Glance Financial Tables The information presented below is as reported in WellPoint's 2012 Annual Report on Form...

  • Page 28
    ...Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance For Continued Financial Performance Financial Tables At a Glance Financial Tables The information presented below is as reported in WellPoint's 2012 Annual Report on Form...

  • Page 29
    ... centered our strategy around four key growth areas: Medicare, the Medicare-Medicaid dual eligibles, the emerging health insurance exchanges, and our specialty businesses, specifically vision and dental. We then matched the top talent from our company and our recent acquisitions to create a best-in...

  • Page 30
    ... require innovative thinking, new collaborative relationships, and a willingness to take bold action. Joe is a seasoned CEO with a proven track record of leading large, complex health care organizations in challenging market and policy environments. I know I speak for all of WellPoint when I say we...

  • Page 31
    ...'s plans do business as Anthem Blue Cross, Anthem Blue Cross and Blue Shield, Blue Cross and Blue Shield of Georgia and Empire Blue Cross Blue Shield, or Empire Blue Cross (in the New York service areas). WellPoint also serves customers throughout the country as UniCare and in certain markets...

  • Page 32
    ...Sheila P. Burke Faculty Member, John F. Kennedy School of Government, Harvard University Robert L. Dixon, Jr. Senior Vice President & Global Chief Information Officer, PepsiCo Julie A. Hill Owner of The Hill Company Warren Y. Jobe Former Senior Vice President, Southern Company Audit Committee George...

  • Page 33
    2012 Annual Report Effective Delivery System Enhanced Consumer Experience Affordable Health Care Healthier Communities Continued Financial Performance Corporate Information Executive Leadership Team John Cannon Interim President and CEO Lori Beer Executive Vice President, Specialty Businesses...

  • Page 34
    ... Corporate Headquarters WellPoint, Inc. 120 Monument Circle Indianapolis, Indiana 46204-4903 www.wellpoint.com Account Questions Our transfer agent, Computershare, can help you with a variety of shareholder-related services, including: • Change of address • Transfer of stock to another person...