Anthem Blue Cross 2005 Annual Report Download - page 24

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WellPoint, Inc. 2005 Summary Annual Report
22
As the nation’s leading health benefits
company, we recognize that WellPoint
must play a key role in improving health
and health care. That is the driving force
behind our WellPoint 2010 Strategy,
which we adopted in 2005. We are work-
ing to promote better health and expand
access to care, and we are seeking inno-
vative solutions to address the challenges
facing health care in America.
promoting better health
WellPoint is committed to improving
health, not only for our members but for
the broader community. To help us gauge
our performance in improving the lives
of our members, we’ve developed the
WellPoint Member Health Index, with
20 measures covering prevention, care
management, clinical outcomes and
patient safety. The WellPoint State Health
Status Index incorporates 23 publicly
available health measures for the overall
population in each state, with a focus on
states where WellPoint is No. 1 or No. 2
in market share.
A key to improving health is focusing
more resources on chronic diseases.
WellPoint’s disease management and
advanced care management programs
identify members who will benefit from
assistance in managing their chronic
disease, to help avoid or delay the onset
of more serious health problems.
One example of disease management
at WellPoint is a diabetes program in
New Hampshire that was highlighted
by the National Committee for Quality
Assurance. The program focuses on blood
sugar tests that provide physicians with
vital information in diabetes manage-
ment. The program has increased the
percentage of members with diabetes
receiving two or more tests per year, as
well as the percentage with improved
blood sugar levels.
Blue Cross of California’s Congestive
Heart Failure (CHF) Health Improve-
ment Program was recognized for its
creative approach to reducing the number
of avoidable hospitalizations. Health
coaches work closely with over 9,000
members at risk for long-term CHF
complications. The program structure has
been applied to programs for asthma,
diabetes, and cardiovascular disease.
Because behavior is the single most
important factor in health, another key
transforming health care, improving health
With all the talk about health care, what’s being
done to make it better?