Anthem Blue Cross 2005 Annual Report Download - page 21

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19
WellPoint: Seeing Through the Eyes of the Consumer
diana manzo
Senior Account Representative
North Haven, Connecticut
Pictured with Annette Guttenplan, right
seeing wellpoint’s role through the eyes of the consumer
Every winter, Diana Manzo travels to gatherings around Florida where she is greeted with
smiles, hugs — and questions about health benefits. Diana is a trusted source of information
for State of Connecticut retirees, who call her for answers and help with their Anthem
Blue Cross and Blue Shield benefits. Seventeen years ago, Diana arranged with the state
employees’ union to participate in meetings in Florida, where as many as 5,000 Connecticut
state retirees spend some or all of the year, so she could address their concerns face-to-face.
Diana is still making her annual trip to Florida where she can help Anthem members, and
see the appreciation in their eyes.