Anthem Blue Cross 2005 Annual Report Download - page 17

Download and view the complete annual report

Please find page 17 of the 2005 Anthem Blue Cross annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 36

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36

15
WellPoint: Seeing Through the Eyes of the Consumer
karla louis
Nurse Case Manager
St. Louis, Missouri
seeing health care through the eyes of the consumer
Karla Louis provides special assistance in the Case Management Program for WellPoint
members with serious immediate or complex/chronic health issues. Karla works with each
participating member’s physician to develop a care plan with goals to address members’
needs. She helps members and their families achieve the goals by showing them how
to use their plan benefits as well as community-based resources; by educating them on
topics dealing with the disease process, treatment and self-care; and by referring them to
additional health programs within WellPoint. Karla focuses on the best outcome from the
member’s point of view, and she takes satisfaction from being an advocate for her clients.
Karla not only sees through their eyes — she’s their voice, too.