Toshiba 2014 Annual Report Download - page 51

WBCSD (The World Business Council
for Sustainable Development)
(Joined December, 2010)
As a core member of Energy & Climate, we
aim to contribute to the realization of a
sustainable
society.
UN Global Compact
(Joined January 2004)
Toshiba clarifies the implementation
progress of the ten principles
of the Global Compact by
submitting a COP advanced
level report once per year.
Third-Party Evaluation of CSR
Participation in External CSR Organizations
DJSI (Dow Jones Sustainability
Indices)
Selected as a member of the Dow
Jones World Sustainability Indices
(selected for the 14th consecutive year
since 2000).
Engagement with Stakeholders
Dialogues with organizations promoting CSR
Toshiba Group promotes participation and collaboration with external CSR organizations, industry associations,
government, international organizations and NGOs.
Toward fully meeting our CSR responsibilities and putting Toshiba’s management policy
into practice, we have clari ed our responsibilities to all stakeholders; we also listen to their
opinions and requests on a daily basis, in order to re ect them in our business activities.
As a means to re ect stakeholder requirements into our CSR management, we hold
regular dialogues with them. In February 2014, executives of Toshiba Information
Equipment (Philippines), Inc. held a dialogue with representatives of Business for Social
Responsibility (BSR), a U.S. organization that promotes CSR, and received valuable feedback
in areas including
community activities
and supply chain CSR.
Going forward we will
continue to hold
dialogues with our
global stakeholders
and re ect the results
in our CSR activities.
Key responsibilities Major means of identifying stakeholders’ views
and requests
Customers
• Supplying products in a stable manner • Providing appropriate product information • Providing safe,
secure, environmentally products and services, and environmentally conscious products and services
• Offering excellent customer relations and support • Managing customer information appropriately
• Routine sales activities • Call center (via
phone, email, etc.) • Monitoring system
• Customer satisfaction (CS) survey
Shareholders
and Investors
• Disclosing information in a timely and appropriate way • Providing an appropriate return of profits
• Maintaining and enhancing corporate value • Responding to the needs of SRI organizations
• General meeting of shareholders
• Meetings with investors
• Investor Relations (IR) website
Suppliers • Selecting suppliers fairly and engaging in fair trading practices
• Promoting environmental management in the supply chain
• Routine procurement activities
• Briefing session on procurement policy
• CSR survey
Employees
• Conducting fair assessment and treatment • Respecting human rights and diversity
• Optimizing human resources and promoting their growth • Supporting diverse working styles
• Maintaining and enhancing skills and capabilities • Ensuring occupational health and safety
• Employee morale survey (TEAM Survey)
• Dialogues, information exchange meetings
Local
communities
• Respecting different customs and cultures • Engaging in corporate citizenship activities in local
communities • Preventing accidents and disasters at business sites • Supporting neighboring communities
in case of a disaster
• Dialogues, information exchange meetings
• Factory visits • Employees' participation in
community activities
National and
local
governments
• Governments and public bodies
• Complying with laws and regulations, and paying taxes
• Supporting government policies toward solving social issues
• Dialogues and proposals via economic
associations and industry associations
NPOs & NGOs
• Providing support to solve diverse global issues
• Collaborating with and helping local communities solve their social problems
• Collaborating on our priority areas of corporate citizenship
• Dialogue through collaboration
• Exchange of views at stakeholder dialogues
EICC (Electronic Industry Citizenship
Coalition) (Joined June, 2011)
In order to promote supply chain CSR, we
participate in an electronics industry CSR
promotion organization.
Nikkei “Environmental
Management Survey”
1st place for the second year in a row
We took first place in the manufacturing
industry category in the 17th annual survey.
We won praise for our initiatives, among them
integration of business and environmental
management, the introduction of new
environmental concepts, and increased sales
of excellent ECPs.
CDP Japan 500 Climate Change Report 2013
Industry number 1
With an information disclosure score of 98
and performance rating of “A,” we were
selected as one of the leading companies in
climate change performance and as a
leading company in information disclosure
on climate change.
Details on Page 57
Toshiba Group CSR
49
TOSHIBA Annual Report 2014