Telstra 2003 Annual Report Download - page 15

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www.telstra.com.au/investor P.13
A program of network upgrades, cable replacement, technology improvement and introduction
of relevant products and services was undertaken by Telstra Country Wide. Telstra’s contract with
the Federal Government to upgrade services in the so-called Extended Zones is providing untimed
local calls, enabling affordable internet access,expanding CDMA mobile coverage and upgrading
radio networks.
The Estens Inquiry findings complement the activities Telstra Country Wide has already initiated.
Performance We continually strive to give our customers high levels of service and network
performance. The results of the recently introduced Network Reliability Framework (NRF),
the Federal Government’s new regulatory safeguard, described as one of the most stringent
regulations in the world, showed that Telstra’s telephone network is extremely reliable, with
99% or more of residential and small business customers experiencing a fault-free service.
Telstra’s performance is also measured against the Federal Government’s Customer Service
Guarantee (CSG) Standard. Our CSG performance continues to exceed 90% in new service
connections. Since the CSG was introduced in 1998, there has also been a continuous performance
improvement in service repairs, particularly so in regional, rural and remote areas.
DID YOU KNOW TELSTRA HAS:
•recently completed a
3,100km network upgrade
from Adelaide to Darwin to
increase capacity to meet
demand for voice, data and
internet traffic
•reduced fixed line call prices
by almost 40% over the
last 4 years
Performance indicators June 2003 June 2002 %Change
Basic access lines in service 10,310,000 10,400,000 (0.9)
Local calls 9,794,000,000 10,269,000,000 (4.6)
National long distance minutes 9,161,000,000 9,170,000,000 (0.1)
Fixed-to-mobile minutes 3,944,000,000 3,691,000,000 6.9
International direct minutes 740,000,000 781,000,000 (5.2)
Calling number display customers 994,000 897,000 10.8
Fixed line MessageBank® customers 1,444,000 1,448,000 (0.3)
➔➔➔
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VALUE ADDED SERVICES
TELSTRA’S NEW VALUE ADDING FEATURES
“TELSTRA HOME MESSAGES 101™” AND
“1# FEATURE ASSISTANT™” PROVIDE NEW
WAYS TO UTILISE AND EXTRACT VALUE
OUT OF OUR FIXED LINE NETWORK.
3.5 million
KILOMETRES OF
TELECOMMUNICATIONS
FIBRE
more than
100,000
INSTALLATIONS
A MONTH
approximately
™
™